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"Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". All our suppliers are required to comply with Qantas' The change will be effective following the AGM on 26 October. "So, all four of those working together,side by side, pushing carts, handing out meals on one plane.". Qantas maintains it has excellent relations with what the chief executivecalls "our people". But conditions do not always remain grandfathered. View the highlights from the latest and previous Investor Days as well as the accompanying Australian Stock Exchange (ASX) releases and webcasts. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Risk management is an integral part of all organisational process. In FY22 we engaged external expert advisors to conduct a refresh of the Groups previous saliency assessment. Audit Committee: Belinda Hutchinson (Chair), Maxine Brenner, Jacqueline Hey and Todd Sampson. Olivia Wirth was appointed as Chief Executive Officer of Qantas Loyalty in February 2018. On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. Read more hereOpens in new window The Qantas Group entered the crisis in better shape than most airlines. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. endobj ", A Qantas pilot told ABC's Four Corners: "When you mix a safety critical role with a threat of losing your job, then it really only ends in one way. Risk management is based on the best available information. As part of the analysis undertaken in FY22, we have begun to quantify the financial impacts of these scenarios on the business and will continue to develop our approach and incorporate into disclosures and decision making. Qantas plans to hire up to 8500 staff including pilots, cabin crew and engineers in the next 18 months. Opens in a new window Full time permanent position based in New York, JFK. He has an Executive MBA from Auckland University. With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. Mr Finch leads a team that is responsible for the management of legal, governance, compliance and business integrity, safety, security and internal audit risk across the Qantas Group. "For pilots, job security is everything," he said. The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. Qantas Airways Limited ABN 16 009 661 901, Safety, Health, Environment and Security Committee Charter (PDF), Qantas Group Business Practices Document (PDF), Learn more about our Supply Chain Assurance Program (PDF), UN Guiding Principles on Business and Human Rights (UNGPs), International Air Transport Associations June 2018 Annual General Meeting Resolution. Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. Over 2016/2017 Qantas exceeded performance in sustainability benchmarking indices, from the last to first tier on the Macquarie Environment Social Governance (ESG) ratings, achieving CDP A List and CDP Supplier Climate Change A List and rated at a Leading level by the Australian Council of Superannuation Investors (ACSI). In line with the guidance of the UNGPs, the issues were identified applying the lens of the risk of harm to people, and the severity assessed based on the scale, scope and irremediability of each impact. Safety and Health Policy; and 10. Qantas Airways Limited ABN 16 009 661 901. ", A licensed engineer told ABC's Four Corners: "The planned work for the night, we used to get through it, what they planned for us almost every night. The Board adopted its Board Charter (PDF) on 1 September 2003. Prior to joining Qantas Group in May 2002, Lesley held senior executive roles at both Ansett and Air New Zealand. There is a large likelihood for the risks facing Qantas Airline to occur. The Qantas Group is working hard to get back to its best as it recovers from the unprecedented impacts of the COVID-19 pandemic and a rapid restart. security and internal audit risk across the Qantas Group. New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. The Qantas Constitution (PDF) is Qantas' key governance document. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). Andrew is a board member of the peak advocacy group for airlines in the region - Airlines for Australia New Zealand (A4ANZ) and is also a member of the IATA Industry Affairs Committee and an Advisory Board Member of the Tourism & Transport Forum. This policy establishes the framework for a formal risk management program by designating responsibility for risk identification and analysis, planning for risk mitigation, and outlining program management and oversight. We do this by implementing an effective risk management framework that is embedded in the Bank's processes and culture. John Gissing was appointed as Group Executive, Associated Airlines and Services in March 2015. Olivia is also on the Board of UNICEF Australia. Financial Risk Management Policy Loss Prevention Procedure 2. Opens in new window. We know that how a business conducts its activities and operations can affect the human rights of other people, whether they are employees, customers, workers in our supply chain, or the broader community. Our Group Financial Framework - introduced in 2015 - aligns our strategy and key performance metrics with long-term shareholder goals, enabling consistent, year-on-year comparisons. We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. The three principles that underpin this approach are: Every Qantas Group employee is a custodian of our reputation for excellence and integrity, with a responsibility to uphold the standards we set ourselves and the values we represent. $75,000-$85,000 USD. Salient human rights issues are those that are likely to have the most severe negative impact on people, through a companys activities or business relationships. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. They include the Qantas Constitution, Board committees, the Qantas Group Business Practices document, and a range of other policies. Prior to that, Vanessa was Senior Vice President for Qantas across the Americas and New Zealand; Executive Manager of Commercial Planning, where she was accountable for network planning and revenue management; and Executive Manager for Product and Service where she oversaw transformation in catering, airports and network aimed at driving better commercial and customer outcomes. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. 4 0 obj endobj The global nature of our business means that we interact with government and their agencies across the regions and countries in which we operate. 1 . Before Qantas, Andrew was Senior Vice President Public, International, Industry, Environment Affairs at Emirates, based in Dubai. Harassment in the workplace is not tolerated and is a form of discrimination if it is based on an unlawful ground such as gender, race or disability. Gareth Evans was appointed CEO Jetstar Group in November 2017. Qantas Data Book 2017. Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. Our Supplier Code of Conduct creates clear expectations for suppliers in respect of labour rights and working conditions. It claimed unions weremaking "baseless and generalised" safety claims to "further their industrial agendas". Upgrade your web browser for an enhanced experience. Prior to joining Qantas in 1996, Naren worked for Air Pacific (now Fiji Airways) for 12 years in various executive roles, including Chief Operating Officer. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. It is the intention of the Qantas Group to require employees to be vaccinated against COVID-19 and this is being explored in all our international locations. This policy outlines the expectations that the Council and University Executive have with respect to risk management, and to ensure management can demonstrate that risks in all parts of the University are being identified and managed in a way that is appropriate for the business environment and objectives. SHOW MORE This will have negative impacts on the company profits and may also be an opportunity for the competitors to thrive. The Risk Management Policy serves as a statement of the overall UNCG risk management goals and focus. Opens in a new window Finally, the global financial and economic crisis affects all companies undertaking the international business(Robertson, 2016). The radical Qantas action smashed resistance to what has become a foundation of the airline's business model: to gradually replace, or threaten to replace, existing employees with outsourced labour, or hire new staff on lower pay and conditions hired through subsidiary companies Qantas creates or acquires. Security Policy. k_'J+BpphOjtH`w=KBfvFl'`' m8d 4=lY1843VW\%zHg^@{yKwco4`PYd9_ It can come with a hidden cost to morale. Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. A mistake will be made, there will be an incident, and I believe that Qantas management are underestimating the impact of their behaviour. Com , 2016). Secondly, the increasing the cost of maintain the company employees may increase because of the trade unions and employment agencies that calls for the protection of the workers rights(The Conversation , 2015). Opens in a new window Andrew began his career in IT consultancy. We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. xkS;3[f! Environment Policy; 6. The GMC is chaired by the CEO and meets fortnightly to review Volatility is part of the Qantas Group's everyday operating environment, whether it's in the prices we pay for fuel, business and consumer confidence levels, weather patterns across our global network, or broader geopolitical events. The Qantas Group strongly believe that vaccination against COVID-19 is critical for the safety of our people, customers, ongoing operations and for aviation more broadly. |w`ltDs:a^#8RW~s>br|7b}qa.}70}z? ;|k@@]Cv"}{ nvpw$/:`BZyY/UD0|pu!Hwm8m ZcAD19G&`BsGW'T'g0C-)> Ou3 ze1-?d*MM1xy{kxdzM]y=p5o=Mf[3*>v#AM Risk management Observations. %PDF-1.7 Group Management Committee. _^)%Ngx:(uC$[[$[[$[[$[[$[[$[[d"Ssmf_:'c[tlWzgpf J endstream endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <>stream The Group undertook our first climate scenario analysis in 2019 in line with the recommendations of the TCFD. Opens in new window. We hedge fuel and foreign exchange to protect against material adverse movements not to beat market prices. Our Business Integrity Compliance program is overseen by the Qantas Board, through the Qantas Audit Committee. 4.2 Risk management process The risk management system is dynamic and is designed to adapt to GTN's developments and any changes in the risk profile over time. Famously, on October 29, 2011, Qantas chief executiveAlan Joyce grounded the entire Qantas fleet worldwide, leaving tens of thousands of passengers stranded during an industrial dispute with pilots, engineers and ground-handlers. Board Charter View PDF Audit Committee Charter View PDF Compliance, Safety & Responsible Gaming Committee Charter View PDF Risk Management Committee Charter View PDF Opens in a new window This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. As a company thats been around for 96 years, Qantas is used to looking at the big picture. <> Our diversity strategy, meanwhile, is focused on mitigating unconscious bias, improving access to flexibility, recruitment and talent programs and dedicated leadership development. David will remain as CEO of Qantas Domestic until his departure. During FY22 this included: The Business Integrity & Compliance team support the business on meeting the requirements of human rights related legislation, practices and standards, including through assessment of suppliers in our supply chain assurance program. In disclosing our financial performance, we comply fully with ASIC regulations, ASX rules and broader global reporting standards. "But what we're seeing at the moment, we're seeing them occur multiple times in the day. Andrew manages the Groups government, industry, public policy, regulatory, environment and international affairs worldwide. We're playing an active role in setting and meeting these ambitious targets, and were guided by a simple philosophy: measure, reduce, offset and influence. We monitor global developments in governance, laws and business practices, and work collaboratively across our global footprint to ensure we continue to meet these standards. Andrew is also the Qantas Group Company Secretary. The Qantas Group's strong governance frameworks are overseen by the Board of Directors and the Group Management Committee. Investor day We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. Therefore, there is a risk for the reduction of the Qantas Airline domestic market. The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. As a matter of fact, only particular people are gifted with a talent for writing. Learnabout how we're managing our climate risk by enhancing our understanding of the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. Opens in new window, To read our Supplier Requirements and find out more about our supply chain, The group consists of: Jetstar Airways in Australia and New Zealand, wholly owned by the Qantas Group. Additionally, the attempts to lay off or retrench some workers may result into litigations that will cost the company heavily. All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. ESG Risk Management We're always working to improve the way we deal with environmental, social and governance risk. Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. The drivers of this result were consistently strong travel demand, higher yields and cost improvements from the Groups $1 billion recovery program that is nearing completion. click here. We recognise our responsibility to respect human rights by taking steps to avoid negative impacts on people and the planet from our activities, and by making positive impacts where we can. As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. Yet its own employees, and not just union officials, raised these concerns with Four Corners. Simulation Technique (Monte Carlo Analysis). Qantas maintains a strong governance structure over its risk management activities. 2008/09 Qantas Data Book . Qantas told ABC's Four Cornerthat it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". %PDF-1.6 % Mr Gissing previously held the position of Chief Executive Officer, Qantas Regional Airlines Group responsible for QantasLink branded operations. click here. The Qantas Group works with partners to make a positive impact in the community, address disadvantage and extend opportunity. Upgrade your web browser for an enhanced experience. Prior to joining Qantas he was Executive Director for Jetstar Japan. Risk management is systematic, structured and timely. The Audit Committee undertakes the functions of a risk committee as set out in the ASX Corporate Governance Principles. As a result, we have emerged from the pandemic a stronger and more resilient company. So when we think about sustainability today, we define it in simple terms. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Following ongoing discussions with the Department of Home Affairs about the repatriation of deportees who have not been granted asylum by the Australian Government, the Department has updated its Persons in Custody (PIC) form so that airlines are advised whether an individual has outstanding proceedings before a court or tribunal prior to international transportation. Since 2014 Stephanie has served as a Board Director and Vice Chair for the Association for Data-driven Marketing and Advertising (ADMA). Opens in a new window better managing the behaviour of customers. Prior to joining Qantas, Tino was the CFO of National Express Group Australia (the Australian operations of National Express Group plc), a public transport provider. A summary of indicators can be found hereOpens in new window Many of our employees donate their time and skills to good causes. In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. We are committed to achieving world class environmental performance in all aspects of our business, reducing our emissions footprint, and contributing to the growth of a low-carbon economy. Investors have been selling this fund manager's shares following the release of a disappointing half-year . Modern slavery including child labour / forced labour; Cyber security including data and credit card protection. It expresses our commitment to provide for, or co-operate in remediation in line with the guidance provided under the UNGPs where we identify we have caused or to which we may have contributed or be directly linked to harm. "Now, if you are a worker with a mortgage and your employer is threatening to terminate your existing enterprise agreement, the consequence for you could be that you can't pay your mortgage, that you no longer have the income coming in that you have organised your life around.". We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. We have made the decision to not actively participate in the following external initiatives: Qantas Group Corporate Governance Statement, Modern Slavery and Human Trafficking Statement, Everyone has the right to return home safely, Being a fit, agile and diverse organisation drives innovation and simplicity, Working together in an inclusive manner always delivers the optimal group outcome, Each employee deserves respect, trust and good leadership. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. Therefore, job security is absolutely paramount, and pilots cherish their job security. hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. In doing so, we can ensure that our business is resilient in the transition towards a low carbon economy. The same tactics were used with short-haul pilots in the modernisation of the domestic fleet. Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. "It's been prepared to take every angle under the act. :`lw This may lead to the closure of some of its international business segments. FY23 Preliminary Final results announcement. The Group Policies apply to Qantas Group entities and employees in line with the Group's Corporate Governance . Risks are assessed in accordance with the Qantas Group Risk Assessment Guide (QRAG). Management Committee and the Board of Directors, for the purpose of assessing the performance of the Qantas Group. Remuneration Committee: Jacqueline Hey (Chair), Maxine Brenner, Michael L'Estrange and Todd Sampson. Qantas Airline: Risk Management Plan Part 2: Risks Facing Qantas Airline Group The risks facing Qantas Airline can be identified as illustrated in the diagram below; SWOT Analysis Diagram Other Tools and Techniques Tool Identification Techniques Probability and Impact Matrix Risk Data Quality Management Expected Monetary Value Analysis "So, for that critical safety sensitive role, basically people are now being paid the same as if they worked in a fast-food outlet or worked at a supermarket. Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. He started this role in March 2015. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). Storms threaten north-east United States after tearing through the south, leaving 10 dead, Canberra coach Ricky Stuart slams NRL, RLPA following further concussion controversy, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, 'Dastardly and heinous crime': Philippines governor killed at home by unknown gunmen, Vanuatu hit by two cyclones and twin earthquakes in two days, Emily was studying law when she had to go to court. Risk Management Policy is framed as per the following regulatory requirements: Companies Act, 2013: Provisions of the Section 134 (3) "There shall be attached to financial statements laid before a company in general meeting, a report by its Board of Directors, which shall include Talk to people in safety-critical roles in aviation, and it's often not long before conversation turns to the 'Swiss cheese model'. A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. *Please note, applicants must have unrestricted working rights to live and work in the USA. Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. strong corporate governance transparency in reporting. Group Finance Policy; 7. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. Nearly every student wishes to succeed in his or her future career, and it is inseparably linked to your competence in research paper writing. Its about taking actions now to ensure we can succeed and grow for the decades ahead: building value for our shareholders; creating great jobs for our people; providing world-class service for our customers; and making a positive impact on the environment and community. People are the core of our business, and our commitment to respect human rights, which includes labour rights, starts in our own operations. Training is primarily delivered online, however we may conduct face-to-face training for employees operating in high-risk roles following consideration of factors such as the corruption risk index of the country, the level of interaction with government, and the nature of the business activity. As governments are key decision makers of issues that directly impact our business, we invest in building effective and collaborative relationships in order to achieve optimal business outcomes for the Group. Olivia joined Qantas in 2009 and has held several positions, including the role of Chief Customer Officer, Group Executive, Brand, Marketing & Corporate Affairs and Group Executive for Government Relations and Corporate Affairs.