Just ask "What is my credit balance?" And there's plenty of more ways he can help. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. You can use AirpointsDollars to pay for Koru membership. Getaway packages. Learn more about suspicious emails and messages. See information on how you can use your credit. How can I improve my chances of getting a greenlight deal? I have recently changed my name, how does this affect my Airpoints or Koru membership? Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. You will need your booking reference and the last name on the booking. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? } If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. You can make many changes to your flight details online: All you need is your six character booking reference. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. Can I purchase additional AirNewZealand lounge Guest Passes? Can I transfer my AirpointsDollars to another member's account? Elite and Gold members have the exclusive right to gift rewards to nominated people. You can also used them to pay for rental cars, holidays, wine and Koru membership. Status Points add up to make you eligible for Silver, Gold or Elite tier status. However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. No, AirpointsDollars may not be exchanged for cash. I'm already an Airpoints member - do I need to register again? height: 40px; No, we will only send you grabaseat emails. -->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. Check your balance, special offers and more. See the Elite Airpoints Dollar upgrade chart. 0800 352 266. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. These points can later be redeemed on your flights, rental cars, hotels and more. I can't remember my Airpoints number, how do I find it? } 0800 021 777. It's an email scam that's been appearing in inboxes across the. No, AirpointsDollars may not be exchanged for cash. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Airpoints is AirNewZealand's loyalty programme. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . What should I do? You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. Additional phone numbers. If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. font-size: 0.875rem; Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. Calling from overseas: +64 (0)9 357 3000. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). The same applies if you are a Koru member. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. Please sign in with your Airpoints details by clicking on the link below. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. What happens if I fail to complete the email and mobile verification process? Don't share your personal information online. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. Will my account be locked if I enter an incorrect passcode? Can I use AirNewZealand credit at the Airpoints Store? Do update your password regularly. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Thank you for your patience. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. See the Elite Airpoints Dollar upgrade chart. Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. Can I use AirpointsDollars to upgrade my booking? You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. Can I purchase additional AirNewZealand lounge Guest Passes? Please note we are not reissuing Airpoints cards now. .content.header-bottom .usp-content { I've lost my Airpoints card, or it's been stolen. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. With four different Airpoints credit cards, there is a card to suit you. display: block !important; If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. } Just ask "What is my credit balance?" Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. and he will do his best to retrieve it for you. You can use a credit card or debit card for this. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. Credit cannot be used to make purchases at the Airpoints Store. If you have forgotten your username, click here to request it to be emailed to you. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Discover the possibilities for yourself and be rewarded for the things you do every day. A password manager stores all your passwords securely, so you do not need to remember them. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. I can't find the low greenlight deals but the counter says they're still available. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Find out more about claiming missing points. .content.header-bottom .usp-content > div { Learn about the Airpoints programme. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. 4. This domain provided by cscdbs.com at 1999-04-19T04:00:00Z (23 Years, 319 Days ago), expired at 2023-04-19T04:00:00Z (0 Years, 45 Days left). Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. See the latest travel alerts and helpful FAQs. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. The same applies if you are a Koru member. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. https://ib.airnewzealandcreditcard.co.nz/login. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Can I use AirpointsDollars to buy prepaid extra bags? Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. Understanding your online account. Seeterms and conditions. It's easy to change your personal information. You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. Sign up for grabaseat alerts. display: -webkit-flex; A password manager stores all your passwords securely, so you do not need to remember them. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . font-size: 0.9375rem; Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. You won't need to fill in all your details again. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. To reset your password, submit your username or your email address below. Here's a simple guide to get back on course and make the most of your rewards. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. Your details will all be filled in for you. . Onboard your flight. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. width: 33.3333%; In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. or combination of words that is easy for you to remember, but difficult for someone else to guess. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. Terms and Conditions Rewards programme points will be awarded on eligible rentals. Airpoints number, username, or email address. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? You can click on the button to see a calendar with the exact days when the next best prices is available. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. It prevents others from potentially intercepting the communication between your browser and the website's server. Airpoints Terms & Conditions. display: flex; You can also purchase a Star Alliance upgrade using AirpointsDollars. How can I contact you? You will then be able to enter a new password. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Watching your Airpoints Dollars and Status Points add up is easy with your online account. } You'll see your Airpoints number and profile name displayed on the top right of your browser window too. Can I exchange my AirpointsDollars for cash? All you need is your six character booking reference ending in "H". Update your password. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. *Lending criteria, terms, fees and conditions apply. } Please note: Online Services is not currently available for residents of Continential Europe. 4. height: 42px; Can I transfer AirpointsDollars between frequent flyer programmes? You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. No. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. You can use the same username and password to login to grabaseat. Your bank will have their own internal processes to manage account fraud. Auckland, New Zealand. Lending criteria, terms and conditions apply. There are many ways to earn AirpointsDollars - to find out more,click here. What should I do? You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. Lending criteria, terms, fees and conditions apply. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. Our lowest smart saver fares may not be available every day. Watching your AirpointsDollars and Status Points add up is easy with your online account. Anyone can join and membership is free. . By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. (AirNewZealand reference numbers end in "H".). For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. Air New Zealand Internet Banking. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. More about spending. } Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. You must always gift a whole reward. If you've not registered yet, you can register for Airpoints online. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. You can earn AirpointsDollars in the air and on the ground. font-size: 140% Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. Cuisine and wine. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Airpoints is AirNewZealand's loyalty programme. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. How do Status Points work? What to do if you travel under a different name. If you have forgotten your username, click here to request it to be emailed to you. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. The Airpoints credit cards are issued by Kiwibank Limited . Sometimes email filters inadvertently put emails into the junk box. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. If you call AirNewZealand, we will need to verify your identity in order to help you. But please note, you can only do this at the time your book your flight. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. . We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. For further information, or to apply now, visit Westpac or call 0800 888 111. TWG Head of Customer Loyalty & Engagement. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. When you join the Airpoints programme you will start at the basic membership level. General terms and conditions and Grabaseat fare conditions apply. It also generates unique and strong passwords for your use. Supplementary cardholder also means joint or additional cardholder. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. and he will do his best to retrieve it for you. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. $190 spent over $15,000 = 1 Airpoints Dollar 3. I was in the middle of booking but the ticket sold why did this happen? Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS -ms-box-orient: horizontal; If you change your country of residence from Australia, your AirpointsDollars balance will be converted. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. The price that is displayed was available the last time somebody searched for the city pair combination you entered. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. Air New Zealand Internet Banking. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. Your account will not be locked instantly, but you may not be able to complete transactions. You can use a credit card or debit card for this. Your Airpoints number if you have an Airpoints related enquiry. display: -moz-flex; Username Cancel Why should I register? When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. With four different Airpoints credit cards, there is a card to suit you. The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Inflight entertainment. If you need other help with your booking, please visit our general help page. How does AirNewZealand manage personal information? We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. If you have not setup your secret questions and answers previously, you will not be able to complete this process. Offers available to new , approved HSBC credit cardholders. I've forgotten the password and/or username I made up when I registered online. To save you waiting, our Oscar the chatbotmay be able to assist. When do international fares go on sale? HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. .content.header-bottom { Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. This varies and can be quite random. Tasman. The family name used for the original booking. Air New Zealand Login Screen. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. With so many ways to earn you'll be able to get your first reward in no time. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. Airpoints help. What are grabaseat email alerts? If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. Update your contact information. You must always gift a whole reward. Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. You can now sign up to receive grabaseat email alerts. The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. What can I do? If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. Do consider using a password manager to generate and store your passwords. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login.