Also the hiring process is long and it's unpaid. Join Liveops Nation and experience the freedom and autonomy of being self-employed! When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Agent Sign-In. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Documenting details of calls and customer interactions. Unfortunately they dont pay a minimum per hour like other companies. The more investment you make in yourself, the greater the reward. Remember me. Login. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Remote work is undeniably popular and LiveOps offers that. Learn More. I trust them and look forward to more cooperation and partnership in the future. Liveops is a legitimate company. This means you can choose when, where, and how often to work! Learn about Liveops Enterprise Solutions Click Here . 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Liveops | Okta . About Liveops Employee benefits & perks. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. View our background requirements here. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Thats up to you. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. See Capabilities for more details. I wish there was some type of base pay. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Heres a direct link to where you can sign up. Now we can focus on making sure IT is partnered with the business in everything they do.. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Since you are self-employed, you are in control of your profits and losses. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Learn more about how Liveops virtual contact center solutions can scale your business. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Existing Duo Security enrollments. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Log in. Find Out How & Apply . Whats it like to be self-employed and provide virtual contact center services? Reach out to us. If you have not created a ticket yet then you would need to register or create a new ticket to begin. But, the site does not guarantee that youll take calls during those hours. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? We didnt just evolve the remote contact center model, we revolutionized it. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. You can actually enable a person to get to an application through the Okta platform. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Flexibility. Across the country. As a lot of people in the company say: it just works. Support. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. We use cookies to improve your experience on our website. After all, says Myers, Okta is arguably the most successful application weve ever deployed. I wish there was some type of base pay. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Sign an Independent Contractor Agreement. Remember me. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Earning potential. You dont have to do anything else.. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. TMCF is the nation's largest organization exclusively representing the Black College Community. Keep contractors happy with accurate payments on time, every time. Click herefor technical info. Support. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Best of Antivirus Software. Attack Protection. Our developer community is here for you. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. First, check out our frequently asked questions about the agent experience and application process. Client opportunities may have additional requirements, including expanded client-specific certification. Everyone else we spoke to claimed they were cloud-based but they weren't. No matter what industry, use case, or level of support you need, weve got you covered. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Then Liveops is looking for you! Please enable it to improve your browsing experience. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Reach out to us. . This field is for validation purposes and should be left unchanged. Flexibility. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Copyright 2023 Liveops, Inc. All rights reserved. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Love the flexibility of the jobs, but wish training was paid. Managing multiple systems, programs, and screens simultaneously. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Submit ticket. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ To accept cookies continue browsing as normal. . Join Liveops Nation and experience the freedom and autonomy of being self-employed! Login to track your existing support requests. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Browse case studies, customer service tips and other helpful resources for enterprises. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Work from home. Provide support to users of top tax software providers. You get to dictate when and how often you commit to providing services. Group Linking Link Okta groups to existing groups in the application. Use your email address or username and password to sign into your WebCE learning center account. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. If you are looking for Liveops Agent Portal Okta? While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Independent Contractor management Ditch the paperwork and endless manual tasks. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Flexibility. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Okta goes so much further than other providers, Huckabay says. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Submit an application for an available virtual contact center opportunity. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Login. Find Out How & Apply . And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Outspoken. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Ditch the paperwork and endless manual tasks. Liveops: Flexibility. Consider holiday gift experiences. Main hustle or side gig its all up to you. Login to track your existing support requests. By Veronicas pandemic story is unfortunately all too common. Login to know the status of the ticket. which is why weve been helping companies like yours for over 20 years. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Login to know the status of the ticket. Innovate without compromise with Customer Identity Cloud. Username or Email Password. Earning potential. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Keith Myers, SVP Business Technology, Live Nation. You may also receive performance-based pay or other incentives. You can also manage cookies in your browser settings. With Okta we're able to quickly deploy tools to new employees. Sign in. Get Directions Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Qualify and onboard contractors in record time.