I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. They should offer free delivery over a certain amount spent. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Thank you. However, the actual colors you see will depend on your computer monitor. She took us to the second floor and when I got off the elevator I saw it immediately. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Ugh. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Daniel approach us and I shared my concerns. My chairs also came in less than 1 week in perfect condition! Made to your specifications and submitted for production at the time of your order. Kudos to Tracy the designer who helped us. I'm being passed from employee to employee who have no idea what's going on. For your convenience, Arhaus provides guest checkout - no account is needed to order online. When I finally came close to making a choice I showed him a picture of my family room. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Additional information about Delivery & Shipping. Forget about it! It was purchased during a very good sale at the store. Customer service never calls back when you try to resolve the account. Date of experience: 08 October 2022 Go in and take a look, you'll be surprised at the quality, variety and the prices! We have since been back to order additional items. The delivery man actually realized it was there. We work closely with Michael and he always takes the best care of us. On Arhaus Site, table I orderd takes 9 weeks! I was not told this at order time. A Arhaus employs approximately 20+ people. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language A 10% restocking fee will be applied. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Insane. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Purchased a console for my living room! To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. I'm giving this 3 stars because I had both good and bad experiences in this store. Gorgeous product! You send in pictures and they say nothing we can do. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Beautiful store with an impressive selection of unique but current furnishings and accessories. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. EA808 Pagoda Earth Earrings Highly suggest you check it out and give your home that fresh touch Arhaus provides. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. He was so genuine & professional. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Comenity Reviews. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. They sure asked me to pay for the furniture right away. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Anyone would miss this. And I love the way they do customer service from sales to delivery I have no complaints. We purchased a Taylor couch set with love seat, chair and three person/long couch. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. The cons: Some shoppers mentioned issues with shipping. The salesperson said she had reserved them for me. I asked for my money back. Within a couple of months the item began peeling. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Now they are offering me a different model chair. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. His product knowledge put us at ease once we decided on our bedroom set. The shipping invoice lists WF038-8 Silk Road Sandals - 8 Some links on Slumber Search are referral links. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Made to your specifications and submitted for production at the time of your order. I went in today and found a floor sample chandelier. A 10% restocking fee will be applied. How much does Arhaus Furniture - Customer Service in the United States pay? Tracy has been so professional through out the whole experience. NO. Phenomenal store. If you received a UPS Ship Notification email, you may track your shipment at ups.com. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. We purchased 2 dining table end chairs in Feb 2021. We've decided to keep it although we're not really happy with what we got. Is Arhaus an environmentally conscious company? The delivery process was painful and required baby sitting. The store manager Shamika Haynes is awesome. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Find out how we combat fake reviews. We recycle copper into tabletops and transform tree roots into chairs. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Even worse than this, I cannot get straight answer from the salesperson. The customer service is reprehensible. I ordered same table 16 weeks ago, and still no set delivery date! Thank you for your exceptional service and quick turnaround time! Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. Sales rep did further investigation and it seems that my order has not been processed at all! Can I request delivery on a Saturday or Sunday? Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. The level of customer service was exceptional. and it was a wrong size, of course. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. A 10% restocking fee will be applied. Debra Cleare helped us with bedroom furniture, accessories and tables. Would definately recommend the store and their delivery again! Definitely will be back. They have a huge selection of their furniture and are more than willing to help you every step of the way. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Coffee table arrived after extended wait with large black streaks all over it. We spent close to $75k at this store and purchased their warranty on the furniture. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. doesn't. Save money, frustration, and blatant disrespect. When this store opened we would frequent from time to time. We also ensure all reviews are published without moderation. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. This issue is going on over a year. It's simply frustrating dealing with people that work at arhaus. How can I check on the status of my order? Merchandise in our warehouse cannot be held more than 90 days. Additional information about Delivery & Shipping. They sent one email in May to say my order was processing. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. When it comes to your own comfort, your own body is the only North Star. The sales staff is very helpful and non-judgmental (snobby). You have helped in making my condo more of a home! Debra Cleare helped us with bedroom furniture, accessories and tables. The sales manager, Linda treated me like I was the one at fault. So here I am still not being refunded by a company that has received the returned items. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. So it was that time of life again, furniture shopping time. If I could give less than 1 star, I would. 70. The pros: Beautiful and interesting selection of coffee tables. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. I was sent a second label that i used for the second box. The pros: Artistically designed and elegant selection of distinctive lighting pieces. You have successfully subscribed to our list. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Arhaus has beautiful and unique things. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. The invoice is very misleading. 4,200,070 reviews on ConsumerAffairs are verified. Awesome ordering process! Who knows? I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Be ready with your credit card. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . We have visited many times because we are in the market for a new couch. Please see our Measuring for Furniture Delivery guidelines. Love the furniture but pretty bad customer service. My wife and I discovered Arhaus long before we had a house to put any furniture. Great customer service. Very poor customer service. I emphatically recommend that you shop elsewhere. I am so thrilled with the guidance I received from Them. I want to escalate past the store manager, but they will not provide a contact. Customer service's response was that since they are natural wood, it is expected they will have natural variations. The deliveries went smoothly and my purchases arrived quickly. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. The customer service of the entire company is appalling. 51 customer reviews of Arhaus. Reviews and acts upon all email and company communications; The 2nd one got had a chip on the top and an off color board. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. I love elegant and sophisticated design Arhaus offers. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Depending on your pick up location, the processing of this refund can take up to 30 days. For as costly as the furniture the customer service is really bad. Beautiful quality furniture. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. No problem -- they were sending a new cover. "We Are Very Disappointed with Arhaus quality and customer service. Michael is now my "furniture guy" and Kat is my "furniture gal." May all benefit! We picked the furniture, then we picked the material. Disconnected and unable to reach same rep. 71. Half showed up within a week. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. the perfect rug and dining chairs as floor samples. It is unacceptable the way Arhaus treats their paying customers. Never got it. We use intelligent software that helps us maintain the . We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. I will never do business with them again. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? We ordered six leather dining room chairs. We want you to love your new piece as much as we do. Heather Jester was our guide and inspiration. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. He made several recommendations. People that come over say the room belongs in a magazine. They said I would have to contact Arhaus to get the issues solved. I recently purchased a condo after selling my home. Unfortunately, their quality control leaves a lot to be desired. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Create Account Keep me signed in We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. I have called, many times. We have purchased gorgeous coffee table after seeing it on floor. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Im gonna file a complaint with the attorney generals office. Does someone need to be home to accept my delivery? And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. I never received any paperwork from them confirming my purchase. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Without her I do not think I could have ever had done it. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Arhaus is a handcrafted furniture brand that was founded in 1986. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. It's an amazing piece and like no other. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io The people we dealt with at Arhaus were very nice but the product lacks. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. I wanted the space to have a totally different vibe than my home. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. They expected me to put the old cushion in the new cover. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. It came out absolutely beautiful. He is honest and doesn't pressure you to purchase from Arhaus. 11 reviews of Arhaus "LOVE THIS STORE. I went to Arhaus looking at specific dining chairs I was interested in. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. They refunded Le the wrong amount and sent a bill! Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. It has beautiful furniture. Transferred to representative who can't help or is wrong. ForLocations, The World's Best For Customer Service Info. For the entire four-story shore house. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. We purchased furniture for our living room and dining room. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. I was so disappointed their attitude, once they sold it they don't care anymore. Slipcovers: Arhaus vs. Ballard. So i called Daniel and told him about this and he said he will call me back. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. It is now almost September of 2022. Each one was a recording to hang up and go online for more help. What do we find? Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Please send all requests to [emailprotected]. To be removed from our postal mailing list, unsubscribe here. She kept in contact to see how we liked our products. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. I bought chairs over 9 months ago. She took a look at the rest of the house, consequently I bought more furniture! Can I return an item to a store location? Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. My kids love the Kipton sectional that the neighborhood kids like to camp out on. Debra answered all our many questions and offer good advice. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. They wont even send anyone to look at it. Worst customer service ever, the sales associate lie to you about the delivery schedule. She is amazing!!!! The cons: High prices. I have spoken to numerous managers, concierge managers and etc and so far nothing. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Love everything! I agree with all of the 1-star comments. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. He assured me that the chair he was recommending would work out. Please see our Measuring for Furniture Delivery guidelines. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. After finalizing the design the order went in. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. They don't call or email back. This plan will also cover seam separation. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. I was only refunded for one of the two boxes. She has a flare and creative abilities which we appreciated. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag.