how to cancel regus membership

We pay those as well. French has been your invoice and communication language since day one but Ive just updated it to English for you. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. this is absolutely gross and scam. This sub is not for advertisements! Regus membership gives you access to workspace in thousands of locations around the world. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Membership: 2.3.1. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. + Free Sample of Insurance Cancellation letter Template. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Account Number: [protected] Let's find the right workspace for you. 0 Services are billed automatically depending on the customers preference. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Not sure if I can change the currency in the app. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Your language and other settings can be amended through your online account i. E., myregus.com. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! I read all the negative reviews here and I agree Youre able to bring one guest per visit. DO NOT TRUST THESE FRAUDSTERS! Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Hi Hongxu, They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. Regards, Same here. I contacted Regus immediately to explain the situation and cancel my service. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. You will regret signing with Regus. How did you work around that? I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Your email address will not be published. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Global Customer Service at Regus. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. 1. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Michelle Spire Kind regards, Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Ive been their customers for the past 3 years, paid everything in full. Sometimes they don't see my payments and kick me out of the system. ive been trying to get my money back ever since. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Their automated system was charging me for a service their system just added to my account. This company bills you for services you do not use. Just drop in to a location of your choice whenever you need a place to work. See real-time availability and secure your desk or office on the day or on the move. It's a yellow button near the top of the page. 2.3. Let us find the workspace that`s right for you and your team. You have a business to run and our objective is to partner with you to help you grow even further. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Please remember that the retainer is refundable at the end of your agreement. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. I refused to pay for a service that their system just added to my account until this issue was resolved. The additional increase in your monthly fee is due to the annual indexation. Today I haven't visited a Regus office in over two years yet the bills keep coming. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Not only they refuse to return my deposits they also threaten me with lawsuit They answered us and asked us to show them an email we had sent with the specifications of the machines. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Make it brief, not elaborate. Find workspace. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. All of our templates are completely free to use and are designed to save you time and hassle. I have never experienced such horrible customer service! Furthermore, it's our goal to make this an efficient yet very simple process. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I have been transferred to a new location. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. For a company as big as Regus to not have a complaints procedure this is appalling. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. 2. We ask all our customers to add an automated payment method to their account. Do not use this scam company at all costs I would like to request you to cancel my membership with you kindly. Once they sell you something that will be the end of you being treated as a valued customer. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Thank you, There is high turnover with their reception staff and they have terrible customer service. They sited the non renewal clause but I have no copy of the contract in my account. Im sorry if you felt the need to escalate this. Stay far away from Regus folks. We apologise if for any reason you didnt receive these reminders. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. So, I would like to request you to cancel my membership with you kindly. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Please email me at lorraine.brule@regus.com with your company name and details. THINKPODs are available only in selected locations. This company responds to reviews on average within 3 days. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. If it has been longer than 30 days, please get in touch so we can investigate further. How to stop regus from harassing me? They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Today Sandra replied to my messages on both message boards and via email. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. I have been renting an office space at Regus in Kings Hill for over 12m now. Building issues almost daily, with zero empathy for the tenants of their spaces. Why? Besides, the facilities provided by you are also impeccable. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. I can see those individual prices, but can you expand on how you would join DragonPass for free? When I called the number to sort things out, the number was disconnected. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. I understand that youre disappointed. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. And, as I am moving to another state, it won't be possible for me to continue with the same. Case reference number: C-6953809-Z0V3 Is that price point per person? Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. I believe both are correct. Michelle Spire So I had the opposite problem. So, I would like to request you to cancel my membership with you kindly. These emails were sent to the email address you registered with us on the same day you signed the agreement. Please fill in your details and a member of our team will contact you shortly. Nice offices and friendly people. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. I look forward to receiving more information from you. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Anyone can write a Trustpilot review. Give your team a place to focus, thrive, and grow, while we take care of all the details. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Yes, we do get it back, however for a small business this is substantial amount. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. I would not recommend thia company. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. That exception is made on the understanding that an additional service retainer is payable. We have sadly been with Regus since 2013. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. I look forward to receiving more information from you. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Disgusting behaviour. Though I discontinued using the office after 11/30/21, I have paid for December. No refund/credit if less than 5 days. Thank you for your comments, which help us improve. We had to request our retainer (deposit) of over $6000 at the end of our lease. Have anyone walk away from regus hidden automatic renewal. This has resulted in our staff not coming into work because of unfavourable working conditions. It should have been very easy to secure me as an advocate for the company. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We have been complaining for almost 2 months about a heating issue at our office since we moved in. We call this the "Veeto Demand" period. She advised me to consult the Agreement, which I did. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Assistant Global Customer Service at Regus. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. This is a very unprofessional way of handling the situation as this concerns health and safety. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. So, I don't think there won't be an issue with it. Required fields are marked *. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information If your home club is closed, please contact our member services department. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. think about how low this company is. Unfortunately not. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Best regards, What Regus did: I have tried ending my service with Regus but they won't allow me to end. All our agreements automatically renew before their term finishes for an equal length to the previous one. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Dear Ms/Mr {Name of the Recipient}, If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Pricing and eligibility depends on the lounge operator. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Company Name: Carrie Jaffe or Accurate Assessments of San Diego There are lots of better places out there which are cheaper and better, Hi, They will ignore your requests and continue to bill you. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Read this thread and my post on what to do to defend yourself Get help. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Desposit/Retainer - $700 First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Remember that I need to escalate this and if I escalate this it will not be approved.". What the heck? Your days must be used within the month they are allocated. Global Customer Service at Regus. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. Guide to the DragonPass lounge membership program. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? * All prices shown are valid at the time of inquiry, based on 24-month contracts. My membership number is XXX-0000-11111-0000. Can I meet clients or bring a guest into a Regus business lounge? 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Transparency is very important to us, and all services can be opted in/out through your online account. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. We appreciate your business. Hi Cami, Im sorry that you feel this way. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Best, Build your presence fast, anywhere in the world. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Its an automated process. As a result, your current term will end on 31st December 2022. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Can I change my membership after Ive signed up? I sincerely apologise if you have experienced billing errors. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. If it has been longer than 30 days, please get in touch so we can investigate further. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. So many people saying the same thing. Guests are not included, so anyone entering with you will be charged US$31 per person. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. However they denied my request, insisting that I had to pay for another month of service. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Get A Quote. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Troubleshooting common issues with Solstice Conference. If your home club is open, your best source of billing or membership information is to contact them directly . They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. She basically copied and pasted the same response she has given to other customers about the terms and agreement. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. It is just because of the nature of my job. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. They will respond to your inquiry as soon as possible. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I was using the regus for couple years. Regus Luton have a very devious way to prevent full deposit return. But once you are in the system - you can't do anything. *T&Cs apply. Assistant Global Customer Service at Regus. We offer a number of different membership options. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. 2.3. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Yes. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We use cookies to improve your experience and deliver personalised content. Besides, the facilities provided by you are also impeccable. how to cancel regus membership/account? The complaint has been investigated and resolved to the customers satisfaction. This will ensure the agreement ends at the current final date and will not renew further. They are requiring a TWO month retainer, which is almost $4000! It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Our membership options give you the flexibility to choose how, when, and where you work. It should also state the reason behind why you want to cancel the membership. Assistant Global Customer Service at Regus. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. You should receive your refund within 30 days after your agreement end date. And, as I am moving to another state, it won't be possible for me to continue with the same. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. The best guides, deals and tips for more frequent flyer points in Australia. Hi Latasha, An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Global Customer Service at Regus. Its important to think of the business you are trying to end your term without proper notification. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. And, therefore continuing the membership is not possible anymore. My expressed intention was to rent space for 1 month and for a quoted price of $650. In case, there is any cancellation fee or refund, make sure to include the same in the letter. AvenueErie Rhode Island 24975. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Man, that would be dirty. I would like you to please confirm the receipt of the letter and the cancellation. You need to enter CC details for Dragonpass, but not necessarily MyRegus. This is also very unfair as we are paying for an office that we are not using because of the heating. Platinum Plus costs about $300 more, but it really wasn't clear why.

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