This way, we make sure your chances of being fully refunded are high. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. This content may be old or outdated. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . tips on managing and growing your business. Go to your Resolution Center. A: Wow, that was fast. I want a refund Ive lost $900 and PayPal is not supporting me. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. The tab will open into a new window with an online . The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Of course, you should not be liable for a transaction you never made. All refunds are subject to a 4% processing fee. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. I open a item not received dispute with papal and make a claim. A step-by-step guide to the PayPal refund policy. I called PayPal, as I was confused by this, as no refund had been put in my account . Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. I was robbed of my money on usenet.nl. Total Length: 38 in . It's the certainty. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. I cannot report the problem. Was this ever solved? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The item was tracked as far as the city but then nothing else. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. For more information, please see our . Contact him at elliott.org/help or chris@elliott.org. I HAVE NEVER MADE SUCH A REPORT! Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. Something needs done as i am obviously not the only person. It was on ebay Germany. In case history it says, closed by PayPal . I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. 1999-2023 PayPal, Inc. All rights reserved. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. The seller had initially told me not to return the faulty goods, he would send a replacement. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. Were sorry for any problems you may have experienced with the transaction(s).. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. Use the seller's email you find there to send a refund request to the merchant. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . To which I got a very simple and confused "Yes I know. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. So I bought an iPhone from Australia . hi. So an item not received case that I had opened was closed in my favour on April 25. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. All Access Digital offer for just 99 cents! mercy doctors near strasbourg. :. I fear that the seller may have has refund remorse and withdrew the money out of her PP . When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. its fraud stealing however you look at it i am so angry but i wont give up. I immediately reported the transactions to PayPal. PRESTO refunds are sent using Interac e-Transfer or direct deposit. We encourage you to continue working with the seller to see if you can resolve the problem. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. The agent told me, the cased had been closed as "for an item not received". PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. This means that PayPal will step in to review the case and decide whether a refund should be paid. This content may be old or outdated. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. Contrary to what the company said, its decision isnt final. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). How to cancel a paypal transaction frommybank account. Christopher Elliott, King Features Syndicate, Inc. 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To which he basically said, thanks for calling and put the phone down . For $10 a month, GrubHub+ and Seamless+ will . I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. Account . However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Once a case is closed, it can't be reopened or escalated to a claim. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. It comes under PayPal buyer protection rules. Privacy Policy. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Saleh Tavassoli, Berlin. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. Has anyone else been having a tough time getting a refund lately? Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. Leave the Archive. Can I Request a Refund Via. Cookie Notice As of May 12th I have still not received a refund or any signs of a refund. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. did you receive your refund yet? west pointe townhomes. Here's something that we just learned the hard way - from direct personal experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I just fear I wont get my 2 grand back. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. I cannot report the problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here's how: Log in to your PayPal account. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. It all depends on your payment method. The Post Newspaper. It reversed all the charges.