Thank you for taking the time to provide us with a review of your experience, Maggie, although we regret to hear of your lingering disappointment with our service. And our award-winning bathrooms feature large glass-enclosed showers with easy-to-see controls, premium Freyja toiletries, anti-fog mirrors and heated floors. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. Viking Neptune itinerary program was announced by VIKING OCEAN in late-December 2020. We saw all of the major sites, including the Great Wall, the Terra Cotta Warriors and a sail on the Yangtze to the Three Gorges Dam. On September 10th of this year while on a river cruise with Viking to Eastern Europe I fell on the dock and broke my femur into three pieces. Also Check: Do Alaskan Cruises Have Pools. "It's one of [Hungary's] defining characteristics it's heartbreaking to see how it slowly dries up, how the birds have started avoiding the area or nesting less around the National Park," says Kravianszky. He Tweets with manic intensity at @FrederickMelo. All cancellations must be in writing. Viking Ocean Cruises has itineraries customized a year before the actual cruise takes place so that the guests can have enough time to prepare themselves up for the cruise. The scenic route was a gentle way to ease back into cruising. Please feel encouraged to email us at tellus@vikingcruises.com with your booking number so we may follow up with you directly for added support. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. At anchor off Falmouth, I almost could have sworn I was in Bermuda due to the blue skies, calm waters, and sail boats bobbing in the bay. Just try to go with the flow. Shorter itinerary segments are also available for booking, including the 119-day Viking World Horizons 2022 that visits 49 ports in 22 countries. While Viking Neptune departs on December 23 , Viking Sky departs earlier , sailing in parallel with Neptune. In 2023, celebrating the companys 25th anniversary, Viking EXPEDITIONS offers Longitudinal World Cruise I. Travel + Leisure magazine may receive compensation for some links to products and services on this website. The travel insurance was purchased with Tripmate through Viking, Wasserman said. I was also told the perks we received with the initial booking would follow if we picked a different sailing date, that turned out to be false!Our initial inclination was to cancel and get a cash refund but after sleeping on it we thought wed push the booking to December 2022, (one of the options we were given). He spent nearly six years covering crime in the Dakota County courts before switching focus to the St. Paul mayor's office, city council, and all things neighborhood-related, from the city's churches to its parks and light rail. And their customer service reps leave much to be desired. Very disappointed with Viking. Asking for our understanding, loyalty and continued support. While we can see that you have since been in contact with our Customer Relations team for assistance with the third-party insurance vendor, please know we remain available to continue the discussion should you wish to share more at TellUs@vikingcruises.com. VIKING RIVER restarted in July 2021 , VIKINGs Egypt boat in August. Bookings made by September 30, 2020, receive USD 2000 pp in shore excursion credit plus USD 1000 pp in OBC . Other lines have cancelled but Viking get to keep our $10,000 because we don't want to run the risk of a breakthrough infection or of passing on the virus! A new ship will be assigned from the Carnival fleet to Jacksonville for the Ecstasy itineraries, effective April 23, 2022. It's also a classic cruise itinerary. The company is also allowing him the option to transfer the cruise to someone else, according to Wasserman. Somecanals have also been closed. The all-new ship, which had been expected in St. Paul in July, did not debut here until Sept. 3. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST A surge in Covid infections on cruise ships is causing mayhem across the industry, leaving passengers stranded aboard. For 25 years, we have always had the highest standards for health and cleanliness, and our protocol enhancements make Viking even safer. In recent weeks,. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. "Anybody who operates river cruise boats would have had an understanding of this because of the way the climate has changed in the last 20 years," she says, adding that low levels on the Rhine and Danube have seen incidents of passengers being bussed from one destination to another for the past five or six years. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. Frederick Melo was once sued by a reader for $2 million but kept on writing. . The very first cruise that Arleen and I did together was through the Panama Canal, Wasserman said. The price includes business class international air travel, transfers to and from the ship, all shipboard gratuities and services fees, visa services, luggage shipping, and a beverage package. Anyone using a boat in the Po needs to be extremely experienced right now -- even professional fishermen are not able to navigate, he says. Things are already looking different in Budapest, perhaps the most beautiful city along the river. But, if youd rather have a refund for your canceled cruise, you need to request it from Viking before August 24, 2020. Market leader Viking, she says has been "heavily investing in ocean cruising these past few years.". Some media outlets along the river corridor have pointed to likely supply chain challenges. Its unclear how many reservations have been terminated with days to spare, but a Facebook community page created by a ticket-holder on July 1 Viking Mississippi Cruise has drawn dozens of comments, many of them from worried or unhappy reservation-holders. (Updated 1:37 p.m. EST) -- The omicron COVID-19 surge has caused several cruise lines, including Fred. With three Viking River Cruises under my belt, I thought it was high time to share why this is one of my favorite companies to travel with. However, due to ongoing travel restrictions in Europe and the USA, as well as Canadas and Australias ban on cruise shipping, Viking canceled the entire 2020 program in mid-August. Viking Cruises' websitestates that "low water levels will affect select river itineraries." I was looking forward to it. Rivers and lakes are drying up -- and as well that having devastating effects on trade and industry, it's also hitting a sector that was already on its knees thanks to the pandemic: tourism. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My second Viking Cruise was with my husband, Todd and we sailed on the 8-day Danube Waltz Cruise with stops in Passau , Linz, Melk, Vienna , Bratislava , and Budapest . Viking has cancelled sailings onboard Viking Orion in Australia next year because of continuing uncertainties around cruising in local waters in early 2022. Share your photos and videos with others to prove the truth of your words. In April 2020, the Eagan couple paid $18,800 to reserve a luxury cruise from St. Paul to New Orleans, which would have been their sixth voyage with Viking, an international cruise giant based in Switzerland. That's devastatingly low -- at 40 centimeters, commercial shipping becomes unprofitable. Viking is monitoring the situation and evaluating other itineraries that call in Russia this year, which the line says will require modifications. Three St. Paul teachers among 33 semifinalists for MN teacher of the year. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. Bumped customers have been offered full refunds or vouchers equivalent to 110 percent of what theyve already paid so they can book at later dates. My sister and I took the Nov. 6 - 13, 2021 Garonne River cruise and had a delightful time. Where any changes are planned, operators are working hard to minimize any disruption.". Meanwhile, sporting events were moved from Russia. Share. And she's not taking any chances -- watching the water levels drop on the Rhine over the past month has made her advise would-be bookers to wait till next year. Another cruise company, Viking Cruises, has canceled all cruises departing from its Kyiv, Black Sea and Bucharest itinerary for 2022 and is "evaluating itineraries that call in Russia. This year, he hasn't been able to manage even a single outing. In March-April 2021, Viking OCEAN announced plans to restart operations with. CruiseMapper provides you with free of charge schedules with listed cheapest ticket prices per person per itinerary. An ambulance took me to the nearest hospital and my Viking boat sailed away. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. "In Abadki [a popular rental spot] the water level is 50 centimeters [20 inches] lower than the minimum required," she says. Guests and their travel agents on impacted departures have been notified directly by Viking Guest Services. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. With Russias invasion of Ukraine creating an active war zone in the Baltic, Viking River Cruises, Atlas Ocean Voyages, Regent Seven Seas Cruises, and Oceania Cruises all canceled port stops or full itineraries in the region. This time, it's not pandemic red tape, but what looks set to be the continent's worst drought in history. Viking Cruises has detailed options for guests who are impacted by further cancelations through May 2021. Departing on December 22, 2022, from Port Everglades , Viking World Voyage 2022 visits ports in Central America, follows Panama Canal transit and sailing up North Americas West Coast. On both the Hamburg-to-Kiel itinerary, departing August 26, and the Kiel-roundtrip sailing, departing September 7, World Navigator will call at Kotka and Mariehamn, Finland instead. "I think canals are a no-go," says Weeden, about the future. "River cruising is becoming much more popular, particularly for active people," she says. Left Injured on the Dock as My Boat Sailed Away. We had two ports of call, aka shore days, in Liverpool and Falmouth. My third cruise was with my mom, Penny and we sailed on the 11 -day Passage to Eastern Europe Viking Danube Cruise. US government now rates Hungary and Germany as Zone 4, " do not travel". River cruise specialistRiviera Travelsaid in a statement: "We have seen minimal disruption so far as we have put measures in place, such as ship swaps and minor itinerary changes, to ensure guests can still make the most of their cruises." "The distances traveled by river cruise are not very long, so sometimes passengers will even get to see more as buses travel faster," says Clabbers, from personal experience. The Ravel had been scheduled to call in four Austrian ports: Vienna, Melk, Linz and Krems. Cailey Rizzo is a contributing writer for Travel + Leisure, currently based in Brooklyn. On 12/20/20 Viking cancelled this cruise. Viking, which had once planned to debut its new cruise ship in 2017, delayed the launch five years while it worked through federal regulatory challenges under the Jones Act, otherwise known as the Merchant Marine Act of 1920. The sailings that depart on January 15, 29, and February 12, 2022, will now only be calling at Freeport, Half Moon . Letters: Ask those most affected by school violence what they fear, what to do Rejuvenate in a king-size bed with a soft duvet and goose-down pillows. Although there are "no problems" on the Austrian stretch, authorities told CNN last Friday, the situation in Hungary -- perhaps the most famous part of the Danube -- is more concerning. Instead, the ship will sail. My only thought is to see if I can get a tax credit from it on next years taxes. Ive done Viking cruises on the Danube, the Rhine, and this was my last wish for travel. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. They will move and find new areas for river cruises beyond the traditional European ones," she says. Others said their trips were roughly half full, carrying about 200 passengers. I believe the company is the same one Viking uses. Review tags are currently only available for English language reviews. Closer to home, Viking plans to build and launch their first ship to cruise the Mississippi river, Viking Mississippi. Guests and travel advisors with affected departures have been notified. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Given recent events and the developing conflict in Ukraine, we have made the difficult decision to cancel all 2022 departures of our Kiev, Black Sea & Bucharest itinerary. All they kept saying was the clause of nonrefundable insurance was in the paperwork. Norse Atlantic Airways to Launch NY-Rome Flights. Just return your expired voucher to Viking. The 2023-2024 Viking World Cruise will sail aboard two different ships, both setting sail on identical itineraries from Fort Lauderdale and leaving within days of each other. Booked a Christmas Market Cruise for this December, watched the COVID situation in Europe, called up to rebook on a summer cruise. 6 Russian stops on Viking's ocean itineraries will be modified, and impacted guests and travel advisors will be notified. Despite the new Covid restrictions, this was a dream trip and an opportunity to see a part of France that was completely new to me. Calls to Viking for comment were not returned this week. The Centers for Disease Control and Prevention has determined that such a measure is no longer necessary, citing that the pandemic has shifted to a new phase because of the effectiveness of vaccines, therapeutics and high rates of immunity at the population level in the U.S. The law requires vessels traveling between U.S. ports to carry U.S. crews and to be U.S.-owned, U.S.-registered and U.S.-built. Viking River CruisesOf the lines that have so far made changes, Vikings have been the most extensive, canceling its entire season of Kyiv, Black Sea & Bucharest itinerary. For anyone who has China on their bucket list, Viking offers a great way to see many of the major sites in one trip. Whether the company is primarily struggling with the national labor shortage, delayed staff trainings or physical considerations such as supply chain issues impacting particular staterooms remains unclear. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. He came to the Pioneer Press in 2005 and brings a testy East Coast attitude to St. Paul beat reporting. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. According to Wasserman, they paid more than $12,000 for the cruise, including money for travel insurance. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. The 65-day itinerary visits 29 ports departs from Buenos Aires Argentina, visits the Antarctic Peninsula, continues northward around Cape Horn, along South Americas coast , passes through Panama Canal, then up to Mexico, Florida USA, NYC New York, Canada and via St Lawrence River to Ontario and via Detroit MI, ending in Milwaukee WI. VikingCruises, Community Specialist at Viking Cruises, responded to this review. There was worse news to come. Now, let's talk about their insurance, another $1, 838. "We've had droughts before, but this low -- never. Viking Neptune is a new ship that will join the fleet in 2022. Little more than a week ago, just four days before the first trip of the Viking Mississippi from the Mississippi Rivers headwaters to its mouth, the company informed them by mail that their reservation had been canceled. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. The ships turn back to their point of origin with their 'new' passengers who simply continue their journey without too much interruption.". Lake Garda water levels have plummeted in places like Sirmione. After four days my son and his wife worked around the clock to help me get back to the U.S. while I felt helpless in the Bulgarian hospital for 10 days.I had trip insurance from a very reputable company. The 138-day itinerary visits ports in 28 countries with overnights in 11 port cities. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Got a Rhine cruise booked for this year? "We never saw the captain after the first night. In all, we are out the money. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Further details can be found here. The numbers of COVID-19 cases reported on cruise ships are stacking up again: At least 50 cases of COVID -19 on Royal Caribbean's Odyssey of the Seas. We did the Basel, Switzerland to Amsterdam, Netherlands route with stops in Breisach, Heidelberg, Koblenz, Cologne , Strasbourg and Kinderdijk . This is the version of our website addressed to speakers of English in the United States. "Our previous World Cruises sold out in a matter of weeks, and we are now seeing more interest in these extended voyages than ever before.". The last full year of pre-pandemic travel, 2019 was a record year for Viking, producing $3 billion in revenue. This year, she says, has shown us that "climate change isn't just about heat, but also about water. ", But she warns that, with the climate crisis, Europe's traditional river cruising is "definitely going to suffer" and predicts "the industry is likely to reset as a result. I had that same happy feeling till the last day of my cruise. Fleetwide operations were planned to resume on October 1, 2020. The health and safety of all guests and crew at The Scenic Group continues to be at the forefront of all decisions, a spokesperson said. The FCC is valid for 24 months , for any Viking cruise itinerary and fully transferable. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. UPDATE: Harvey Wasserman tells News 6 he has accepted an offer from Viking to refund his wifes portion of the cruise. The Tisza lake cross-swimming event scheduled for the 13th of August was canceled.". Final Thoughts Fares started from USD 45000 per person with double occupancy. While the landscape is tinder-dry, water levels are plummeting. The testing requirement lifted on June 12, 2022. Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. St. Louis Park man killed cousin, local chef outside St. Paul funeral reception, charges say Those who cancel will get a voucher valued at 110% of what they've paid to Viking for use on a future cruise. The cruise line announced the return of select itineraries in Portugal, France and . Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Fosse and her husband had initially booked a cruise for April 2020. At the moment I don't see any cruise for P & O, Cunard has been cancelled, I also think that AIDA has been cancelled. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Not that that prevents problems. Very disappointed in Viking.In October 2019, while on our second Viking World Cruise, Viking announced and gave first opportunity to those on our cruise to be the first to travel to Antarctica on their brand new expedition ship. Viking Ocean Cruises Is NOT All I Thought It Was, Viking 360 Ship Tours: Explore our Ocean & River Vessels, Virtually. Speaking of lighting, the bathroom lighting was spectacular. Update: Windstar Cruises cancelled all sailings and cruise-tours in the Black Sea and will replace St. Petersburg on its five Baltic cruises with a non-Russian port. I do see Holland America, Princess, Oceania and Viking (?) Will NEVER cruise with Viking again. Offers may be subject to change without notice. By then, he hopes that the water levels will be higher. Travelers can also opt for a shorter, 121-day World Journeys cruise that will see them board in Los Angeles before sailing across the Pacific. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. On Saturday, the water level at the German town of Kaub -- a critical juncture -- slipped to just 36 centimeters, or 14 inches, according toofficial figures. A "misleading and fraudulent" offer. By continuing to use our site, you agree to our Private Policy and Terms of Use. Even after appeasing the U.S. Maritime Administration by leasing a charter from Louisiana-based Edison Chouest, Viking had to deal with federal appeals filed by competing cruise companies. We look forward to reconnecting with you soon, Anna, and thank you for your patience. If you go on Facebook, there are many people who were dumped. For Further Assistance If you have any questions or need further information please contact Guest Services on 0800 298 97 00, Monday to Friday 9:00 AM - 5:30 PM, Saturday 9:00 AM - 5:00 PM and Sunday 10:00 am - 4pm (closed on bank holidays). Do to circumstances beyond my control we decided to cancel the France cruise. The ship has now begun sailing with her first guests, but we are still putting the finishing touches on the overall experience and refining the itinerary, the letter continues. But now some of those waterway dreams seem set to run aground. VIKING OCEAN restarted operations on May 22, 2021, with Viking Venus . Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. "The Danube is visibly lower at the moment, it's been really low for two or three weeks now," says Kravianszky. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. On September 12, 2023, departs Longitudinal World Cruise II . Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Oceania Cruises, another Norwegian Cruise Line Holdings brand, said it too would remove Russian and Ukrainian ports from its 2022 sailings, according to an emailed statement. "On a Uniworld cruise a few years ago, high water kept the ship in Vienna for three days, and the company did a fantastic job in setting up additional tours that showed us sights that were not included in our original schedule.". Thanks! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. "If it's the same next year, I'll retire," he says. Read Also: Which Cruise Line Is Best For Kids. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. 4. Never never again. Thus, Viking breached its contract to provide a flight home. We give you our exclusive bonus offers, plus all qualifying cruise line offers, plus all of the cruise line loyalty program benefits. "You dock early, spend all day enjoying a city, then go back to the boat at the end of the day and sail on. "Travelers flew to Budapest, from where they were taken to Komarno by bus, and they were bussed back to Budapest the next day for their city tour, only to return to the ship by bus after the tour.". Nothing but bait & switch tactics here. Call 866-719-7447or book online at All Inclusive Outlet Cruises today. In this Tuesday, Sept. 6, 2022, photo, the Viking Mississippi cruise ship docks at the Port of Dubuque in Dubuque, Iowa. He he tried to take the trip solo, he was charged . The drought is already devastating for trade -- an average 1,600-tonne vessel can now only navigate the river without any cargo, according to the Hungary Tourist Board. We signed up on 10/15/2019, and paid for the cruise in full on the required payment date 9/18/2020 (16 months before the cruise date).Forward to 11/18/2021, (less than 60 days to Jan 13, 2022 embarkation) we get an email telling us that Viking must cancel the first planned departure of the Antarctic Explorer itinerary. All in all, I highly recommend this trip! Additionally, the August 26 voyage will include a transit of the Kiel Canal, while the September 7 sailing will add a stop in Saaremaa, Estonia. Barborini has 30-odd excursions lined up for September. The complaint has been investigated and resolved to the customers satisfaction. Chef Nicholas served delicious meals daily, and the local wine flowed freely. "We are delighted to once again offer explorers the opportunity to circumnavigate the world in comfort," Torstein Hagen, chairman of Viking, said in a statement. Our Veranda Suite was large and kept spotlessly clean by our housekeeper, Evi. The safety and security of our guests and crew is always our top priority, a Viking representative told Travel Market Report. The announcement comes after both Viking's 2021 and 2022 world cruises sold out in record time. Copyright 2022 Travel + Leisure Co. All Rights Reserved. Viking traditionally operates voyages on a single itinerary between Moscow and St. Uefa moved footballs Champions League final from St Petersburg to Paris and Formula One cancelled the Russian grand prix, which is reportedly potentially set to move to Turkey. In 2013, the company launched its new brand Viking Ocean Cruises. This information is updated regularly; you can find all the latest cruise news here. The 386-passenger ship, custom-built for the river, departed St. Pauls Lamberts Landing as planned, but the Pletchers were not aboard it. Vikings move follows announcements from other cruise operators saying they are monitoring the situation, with Saga and Atlas voyages among those to have altered sailings. The sailings start at $54,995 per person (or $49,995 for the World Journeys cruise), based on double occupancy. Guests may choose to sail the Viking Sky from Dec. 20, 2023, or Viking Neptune, leaving Fort Lauderdale on Dec. 23, 2023. Viking is bringing back river cruises to Europe in July. Dont Miss: Do You Need Passport For Alaskan Cruise. 'If it's like this next year, I'll retire'. The other side of drought is flash flooding -- something that has hit the US in the past few weeks, with Yellowstone suffering aonce-in-500-years incidentin June, andtwo people being killedin Las Vegas last week. Lack of rainfall in . "I had travelers whose ship couldn't make it to Budapest -- they had to board their ship in Komarno" -- about an hour away in Slovakia -- says tour guideJulia Kravianszky. Since weve been together last 37 years weve done an enormous amount of traveling, Wasserman said. Do NOT book with Viking! (CNN) -- Just when you thought it was safe to get back in the pandemic-snarled water, Europe is having another cataclysmic summer. Also Check: How Much Is The Alaskan Cruise. If you have any questions or need further information please contact your Travel Agent if you booked through one, or Reservations at 1300 384 696 (AU), 0800 447 913 (NZ) or email CustomerRelations.anz@vikingcruises.com, Monday - Friday, 9:00am - 5:00pm. "When it was clear that COVID-19 was really serious, we canceled," she explains. Because it took four days to realize Wi-Fi and internet service had to be purchased, I was unable to use my phone or computer to contact my family. Our vaccine requirement for all guests and crew remains in placeand for the time being, our crew will keep testing as needed and will wear masks at all times. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. By. The Tisza lake cross-swimming event scheduled for the 13th of August was canceled." Tisza borders the Hortobgy National Park, a landscape of plains and wetlands, that has UNESCO World Heritage status.
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