Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers (Subclass 870) Sponsored Parent (Temporary) visa. To share your thoughts or ask a question, visit the CHOICE Community forum. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. When our tickets were not provided they refused to provide a refund . If you fancy a viagogo event roulette then use this company. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. 2.4 Listing. We do not control the information provided by other users which is made available through the Site. 6.4 Release. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia Ultimately there are two questions to be answered . Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 2.11 Ticket Fulfillment. Why is the price printed on the ticket different to what I paid? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 2. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Otherwise, avoid!!! The switcheroo could mean a currency conversion fee from your bank. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Instead, try searching for the official website of the band or venue. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". "Viagogo is committed to providing an important service to consumers that use our platform," he said. 1.1 Introduction. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. If you need to buy second-hand, know the risks. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. you lose thetravel facility remaining on your previous visa when your RRV is granted. Viagogo DO NOT refund and are not contactable. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Received just 2 days before the concert transfered from someone via ticketmaster! In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. NSW Fair Trading investigating Viagogo for unlawful behaviour. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. viagogo AG is registered in Switzerland, Company No. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. PLEASE DO NOT TRUST VIAGOGO! 2. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Find out more about fact-checking at CHOICE. 6.2 Waiver of Consequential Damages; Liability Limit. Stay away from them!!!! To post a ticket for sale on viagogo You must first register with the Site. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Contact Viagogo directly - raise a complaint & request a full refund. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Stock images:Getty, unless otherwise stated. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. From the actions menu, select the 'Request Refund' option. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. Read more: The company has been the target of customer complaints, industry backlash and court action overseas. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. When listing seated tickets, all tickets in the same listing must be consecutive seats. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Why use viagogo? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Just another site viagogo refund australia. Prices are set by sellers and may be below or above face value.". The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. 2.10 Collecting Payment. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 If this is also unsuccessful We will not offer a refund. This does not prevent us from varying these terms without reference to them. To sell tickets, a Seller lists the tickets in the Site database. We are not involved in the actual transactions between Buyers and Sellers. It has been fined in Italy and . Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Click to reveal The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Viagogo ranks 177th among Tickets sites. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Service 196 Value 191 Shipping 166 The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Viagogo will never pay you after you sold your tickets and you can never get back your money. 2.7 Payment Authorization. 4.1 Double Posting and Removal of Tickets. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. This charge is in addition to the amount originally paid for the tickets. ASK FOR A REFUND FROM THE RESELLER. 4.2 Stolen Property. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 1. If tickets are not consecutive, then the Seller must create a separate listing. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". The caretaker period for the NSW Election commenced on 3 March 2023. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. We take no responsibility for such issues. 7.2 Copyright. The revised version of this Agreement is automatically effective after it is initially posted on the Site. But you might not know you're buying from them. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. In August 2017, the ACCC announced it was taking Viagogo to court. We may also first deduct any amount you owe us from any amount we owe you. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. [It was like getting] blood from a stone.". There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Read more: But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. Save. Be the first to hear about special offers. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know.
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