Safety: For 140 years, the safety and security of our guests has been our highest priority. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. You may also receive arrival documentation from Immigration when arriving at the airport. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Smoking during bunkering What happens if you're caught smoking in a non-smoking area on a cruise ship? We anticipate that your stateroom will be ready at approximately 1:00pm. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. Intimate dining featuring Double R Ranch Beef and fresh seafood. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Manage your cruise with our free app! Guests may check no more than 3 pieces of luggage per person. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Pre Covid, smoking was allowed at the aft pool bar area, and, on some ships, the casino. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. A passport is still the preferred document. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. You do not need to include any suffixes on your airline ticket. Gift orders must be prepaid and received two weeks in advance of sailing. You may bring a pre-paid Gift/Rewards Card to pay for your onboard charges. Holland America Line just announced that in keeping with the majority of guest preferences, a change is being made to the shipboard smoking policy on its fleet of 15 ships effective for sailings departing on or after January 15, 2012. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Smoking is prohibited in all guest staterooms. Each item is authentic and many are branded with designer names you have come to trust. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. smoking policy, and recommending a booster for those eligible. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Casual dining is available in the Lido Market every night. Tours are available for purchase up to three days before sailing. Be certain to bring along a record of all your vaccinations. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. Petaluma, Ca. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Place a card with your name and address inside your baggage, as well as on the outside. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. You cannot, for instance, light a cigarette in your stateroom or main dining room. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. Please attach a tag to each piece of luggage you will be checking on the cruise. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Please call the Guest Accessibility Department for detailed information. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Please note that this is a U.S. government regulation over which Holland America Line has no control. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. Promotional credits are nonrefundable. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. The reduced deposit applies to sailings of 3 days or longer. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Disembarkation is usually completed within two to four hours after the ships arrival. Holland America Line will assist in filling prescriptions. Hours are from 6:00am until 9:00pm. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. Mail: While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. Payment of any fines levied is the responsibility of the individual guest. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. You must be able to care for yourself. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Smoking Policy Smoking Policy All cruise ships allow smoking in designated areas outdoors and indoors such as nightclubs, casinos, cigar lounges, and cabin balconies (might vary by cruise line). Please have the ships name, your partys name and stateroom number before you call. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. 1. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. All professional services are available from 8:00am until 10:00pm. We welcome you to consult with your Image Creators for all your photographic needs. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. This could result in legal proceedings. Please dial 911 in an emergency. Travelers diarrhea (TD) isthe most common illness to affect travelers. We are equally passionate about protecting and preserving the pristine destinations that we visit. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Check Local Nonsmoking Laws Please change the date range and try again. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. View current Health Protocolsand Testing and Vaccination FAQs. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. This policy includes all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes (E-cigarettes), tobacco pipes and personal vaporizers. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. The best time to book your next cruise is while cruising with Holland America Line. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Guests are urged to complete the Online Check-in process before leaving home. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. Followers 6. Iceland Cruise with Greenland and Canada! In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Holland America smoking policy. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. DesignatedSmokingAreas
We cannot process refunds on these cards. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Plastic water bottles are not allowed. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. 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