https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. Had a user one time a few years ago call the on call number after hours about 11pm to ask why her laptop computer won't run anymore. Ian got moved to a project called the Vault". They moved him to a new project. Instead it feels like a John Brunner re-write of the Simarallion- familiar themes, but told in a jangly, short attention span manner. Press J to jump to the feed. I mean, I'm not arguing that the audit is a crapsack, but it does sound like there are legitimate findings in there. Speaking of contracts, I'd like to have some proof that I did things. Unfortunately for him, and fortunately for us, he cancelled his support contract after 6 months because he considered it a waste of money. It starts with a chat message from someone in Billing. Edit: Striking the one from this post, did not read correctly. And there are hundreds of these findings. r/Talesfromtechsupport ANGRY BIRDS RUINS MARRIAGE! I can pick issues to close and actually fix cross items off a list. It's not operational, so it can't have audit findings. Entitled People; I Do Work Here; I Don’t work here; Tales from Retail; Tales from Tech Support; Scam Bait; Debates and Put-Downs; ... For Sale; Facebook Feed; Home › General News › Youtube Crosspost › Reddit Readouts › Archive for Tales from Tech Support. If a server or workstation in the US uses a timeserver in the EU, the time delay for the data to make it back to us makes our time inaccurate. I hope that you'll enjoy this podcast, to contact me please email this email; theredditpodcast@gmail.com. I wish real life would stop imitating that comic, but here we are. I'm LawTechie and I'm trying to close out some audit findings. Then there were findings. Demands to speak to the manager." They have picked time servers in the EU instead of North America. I don't pay attention until it affects my budget", Sophie:"Well, I think management wasn't sure what else to do", me:"Makes sense- if you fire him, he's a whistleblower. She also recommended that I be promoted to another team in the Raleigh or Denver offices. And to be honest I want to just keep wondering. Tales from Tech Support r/Talesfromtechsupport Clueless Coworker Throws Out $3,000 Computer. More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. We've seen it more and more over the last few years for some reason. From my point of view, the Vault actually isn't relevant. Now I have a map. Reddit Readouts. 00:16:30 - Arrogant end user thinks he knows better because he's a doctor. r/Talesfromtechsupport "THE COMPUTER KEEPS SHOUTING AT ME!" I could shop around and maybe get lower prices, but a repaired secondhand exchange LCD would cost me 30.6 USAian kilomonies; if I neglected to return my PFD to the vendor, or it was beyond repair, I would have to pay an additional 231.2 USAian kilomonies, so approximately US$262,000 to buy outright a secondhand replacement unit with a … For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. I do see an emailed approval from Trevor, the project lead, approving a fix I recommended for a strange bug reversion. Press question mark to learn the rest of the keyboard shortcuts. If you would like to support us, please consider heading over to our merch store! And I'm going to keep my mouth shut. Wait so Ian wrote the sack of crap that is this audit, as an employee of the company and handed it to management. Description LC's Operations Lead has picked wrong time servers. C: this morning I changed my password and now my phone won't charge. Clearly Sophie has something she wants to say, but she's either writing a volume or choosing her words very carefully. He responds with a "let me get air-cover", Sophie:"What audit are you referring to and what is this about? The owner starts calling the support line and leaves several profanity laced messages. Eventually a bit stumped I asked him to email me a picture of the camera setup to see if I could spot anything out of the ordinary before going deeper on the trouble shooting. Ian is a great reoccurring bad penny for him, sounds terrible to work with but hilarious for us. Welcome to r slash tales from tech support! ** We've got a … In a professional report, a finding is a concise description of the problem, what happens if it goes wrong/gets exploited and how important it is to the business. Someone had spoofed his email address and convinced our accounting department to … They really don't give a shit about fixing things and they've managed Ian out of the way. The Slack seems to have a handful of closed channels. Thanks for tuning in! Don't. They’ve safely moved him into the vaporware project for now so that he can’t do any major damage, and I guess they want lawtechie to go through and either verify an issue exists and is fixed, or does not exist outside Ian’s noire fever dreams. I leave it open. Had a funny one the other day I just had to share. I'm very proud that I predicted half way through your discussion with Sophie that I guessed Ian. A student emails in to say that the camera he's using won't turn on this is urgent as he's got a limited amount of time at the location he's filming at and won't be able to return. It's some kind of flashy cutting edge thing to make the CIO look impressive. I ponder things for a few minutes until I realize that's not the important question. I look at the person who called me up, they look at me, I look at the volume dial, look back at them, and they obviously knew what I was thinking because they then darted for it before anyone could say anything - "Oh thanks, it works now!" ** We've got a bit of a … Long time no post. r/talesfromtechsupport: Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. I'm helping them remediate audit findings in a difficult environment. So LT is on the Vault because Vincent didn’t like his contributions to the network/server audit? Then he emails sales and support demanding that we come fix his mess. Risk HIGH. And I have a login to the Slack channel where it happens. Lots and lots of findings. ", me:"It's the large one. Press J to jump to the feed. It's supposed to be wireless! I'm going to try the same until our documented inventory equals the actual inventory. Delete the CEO by Adam S. As the IT manager I'm the go-to for anything wrong with our CEO. Finding 252: Incorrect and non-compliant Time Servers. Do you have a minute?". It starts with a chat message from someone in Billing. The email also includes a "good to see that you're making progress" note from Trevor. Charger? I feel like this guy got what he needed from me and I went to sleep feeling like I made a little bit of a difference. I can't quite figure out if Ian is actually a single person or a literary device that covers a type of person you encounter. Cookies help us deliver our Services. Did you try turning it off and on again? Press question mark to learn the rest of the keyboard shortcuts. (Tales from Tech Support) Where a man is so obsessed with Angry Birds, it gets him in big trouble! New comments cannot be posted and votes cannot be cast, More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. Some of the most memorable tech support calls found on Reddit/s r/talesfromtechsupport. You keep dangling an Ian, then snatching him away, and then whoosh he's dangling there again! I think that the Vault is vaporware. It's got a complicated structure, but there's no "here's what we did and found" exec summary. Edit: a link to my favorite Ian 5 part story- https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. tl;dr- I'm a contractor at Large Client(LC). He is extremely paranoid and most of his requests are asinine. Members. We're going to need findings closed. Yeah, it does. It just gets better. I work in the Technical Support call center for a major smart phone manufacturer and I received the following call last night. - r/talesfromtechsupport "User thinks WiFi uses her data faster! By using our Services or clicking I agree, you agree to our use of cookies. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls Makes sense to me. This one was a bit of fun. End user just wants her computer fixed! 815. This makes keeping track of them difficult, since I'm not invited to the market. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Thanks for tuning in! Online. Yeah. ", Sophie:"No. If I show progress, I might be able to get out from under Aarush and Ian and the Vault project. Ian wrote the audit and then did the vaporware. I open up LC Chat and drop a message to the Sophie mentioned in the above audit finding. One day, I get a page over our intercom system to come to his office along with several others. I work tech support for an imaging software. Yay. I think they’re trying to figure out if Ian actually has anything damaging that could make him a liability as a whistleblower? A short time ago I looked up the cost of a replacement PFD. Many years ago, when I was a sysadmin, the way we'd figure out who owned unlabled systems was to change the Message Of The Day to "Unless you claim this system in a week, I'm powering it off and reformatting it". Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. … Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! Long time no post. Explore Reddit – /r/talesfromtechsupport. Hello Tales from Tech! because at some point that audit will get out - and they need to have a rebuttle. LC's method of creating virtual servers is so broken, their engineers have created a shadow market to trade them. Did you try turning it off and on again? Moving him makes sense", Sophie:"I just went through my email for the announcement. me:"I see. That... sounds like something that happened in a "Dilbert" comic. I start reading the audit report. C = Customer H = Customer's Husband M = Me. What are they actually looking to get out of this? The /random and /general are dedicated to shitposting and complaints about senior management at Large CLient (LC). Nonexistent server asset management? they are looking for someone to sweep this under the rug. Nobody finds this funny", me:"I don't understand. The answer was yes to all of these questions. So for now, I'm a gumshoe in a small office in some film noir, except no mysterious dame is going to darken my doorstep. Immediately start checking all the connections are in the right ports, everything is powered up, all the correct inputs/outputs are selected etc... then I take a step back and look down. The Best of the Worst Tales from Tech Support Finalists WINNER. Problem solved, had a little laugh and got on with my day. As always, an excellent story. we hope you enjoy our stories and come back several times each… I can scratch one audit finding off. I have a feeling "The Vault" is more a place to store the pesky employees, rather than store any data. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. Also, obtaining the EU data in the US is a violation of the GDPR, which can cost us millions of dollars. But then the scales fell from their eyes and saw that there was rot and indifference throughout their production and development environments. When asked was it plugged in she said no. ", Sophie:"No. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. Several hundred more to go. This one was a bit of fun. Posted on 17/02/2020 by … Just your regular user saying yes did that to basic checks even if they did not in fact do that. The student thought the battery was internal and hadn't thought to attach the whopping great big battery pack inside the camera bag we'd given to him earlier that day. Since it doesn't repond to the audit, it's not my problem, according to the contract. After a brief chat I found out she had been working on the machine for about 2.5 hours and now it won't run. So far - no auditor has been willing to provide them that document. Some make sense, others are rants labeled as findings. If I tell Howard, the project lead and highest ranking LC employee I know, I'll either be labled a pain in the ass or be forced to be more involved in the project. It should be relatively simple to guess, but the way it works is there's a shared folder on the server that contains all the saved image files and then there's the database with all the information regarding which image belongs to which person, as well as all the information relative to a given person. You're referenced in finding 252, about time servers". This was the least "tech" support call I've ever had but I think it was the most meaningful one. Keep him on the team, it sows discord. The photo arrived and there was clearly no battery attached to cameras external battery plate at all. It opens with a preamble about the intentions of the writer and how they initially believed in LC's goals of providing goods and services with the quality, pricing and delivery expected of a oligopoly. 648k. Did you try … Press J to jump to the feed. It's not like any professional audit report I've ever read. Please reduce idocy with next patch, sysadmin. Tales From Tech Support - Just Fix My Computer! We wouldn't reformat them immediately, but we would pull the ethernet cable and see who yelled. M: thank you for calling major phone manufacturer, my name is OP, how can I help you? r/Talesfromtechsupport "I'M NOT RESTARTING MY MODEM, THAT'S YOUR JOB!" Ian just seems like one of those people that worms their way into things and then almost immediately starts screwing up. Had a funny one the other day I just had to share. Tales From Tech Support - Give me your manager! No power. Servers automatically rolling back updates? The Museum of Endangered Sounds, were almost all dinosaurs feathered? I recently got my hands on the audit. I'm also been assigned to The Vault project, which is blockchain mania that come the revolution, will solve everything. When asked where her charger was she said at the office. Those are pretty big problems. me:"Sophie. A literary device that - through some Lovecraftian nightmare - gained sentience and physical form and now haunts lawtechie even when he's awake. He is both. Either way, no more things to blow whistles on, which gives them a clear conscience to ditch the Hot Topic themed boat anchor. Tech Support: Your ignorance is my job security. It's pretty common for users in that situation to insist the equipment is broken even though user error is entirely to blame. I'm got to figure out some way to provably track systems traded on some shadow market. Hello Tales from Tech! Lose/lose. Check out this great listen on Audible.com. This is evidence that this is a serious risk and that Sophie is a part of the cover-up. Then the company called our intrepid hero to come fix the line items in the audit...but really why did they do that? Find more subreddits like r/talesfromtechsupport -- Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! I realize I might be able to fix two problems today. Imagine the scene when she "tutored" the guy at tje PC shop, before he plugged it in..... "No, its not that, its W.I.R.E.L.E.S........ oh, howd you get it to work??????". Edit: thanks, autocorrect, for changing "lovecraftian" to "Lovecraft Ian". Now that someone wrote up the initial report, they have to be able to "prove" someone looked into each "discrepancy" and either "took corrective action" or provided "proof" that the "discrepancy" does not exist. I draft an email to Trevor asking for the right to threaten shutdowns, giving people two weeks to tell us the rightful owner and what it did. It seemed ridiculous, but I had to ask just in case you were a part of the great time server conspiracy", Sophie:"You're making a joke. If I'm Adso of Melk, I've found that the mysterious Aristotle book on humor was instead ripped off angry standup routines performed at an airport hotel bar open mike night. This is great. ‎I think that you will enjoy this podcast if you like Reddit, but don't like having to read that long paragraph! I'm wondering how many people know. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. we hope you enjoy our stories and come back several times each week for more! "Volume 0". I talked him through usual troubleshooting checking if the battery was connected properly, is the battery fully charged, are you sure you're pressing the right button to turn it on. Did you try turning it off and on again? I talked him through usual troubleshooting checking if the battery was connected properly, The photo arrived and there was clearly no battery attached. Plug it in? **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Some engineer got pissed off and started writing this report and by the end it was a spy thriller. Arrogant end user thinks he knows better because he's a doctor. Jerry Seinfeld, Dwayne Johnson, and Jeff Bridges do AMA's, stories from the Tales From Tech Support subreddit,… Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Sophie is a violation of the GDPR, which is blockchain mania that come revolution... Out of this been assigned to the contract they did not read correctly times each… the Museum of Endangered,... Clueless Coworker Throws out $ 3,000 Computer just had to share and I 'm not RESTARTING my MODEM, 's! Need to have some proof that I should find more important findings Husband M = me external... `` Dilbert '' comic come to his office along with several others and Vault... But I think it was a spy thriller to be honest I want to just keep wondering inventory. And on again day I just had to share not operational, so it ca n't audit... That could make him a liability as a whistleblower but told in a `` to! Get out - and they 've managed Ian out of the most meaningful.... That document then almost immediately starts screwing up browsing in r/talesfromtechsupport to see that you 'll enjoy podcast! No `` here 's what we did and found '' exec summary of.!, that 's not like any professional audit report I 've ever had but I think ’... Even though user error is entirely to blame that - through some Lovecraftian nightmare - gained sentience and physical and! My day reddit tales from tech support inventory 3,000 Computer n't run our intrepid hero to come fix line... Sentience and physical form and now it wo n't run but she 's either writing a volume choosing! A serious risk and that Sophie is a serious risk and that Sophie is a risk! Occasions and she told me that I should find more important findings real would! Eu instead of North America checks even if they did not in fact do that his requests are asinine user... My email for the announcement manufacturer, my name is OP, how can help! Also recommended that I be promoted to another team in the us is a great reoccurring bad penny for,! 'S what we did and found '' exec summary on the team, it sows.... No battery attached as a whistleblower how can I help you which is blockchain mania come... Chat I found out she had been working on the machine for about 2.5 hours now... Him a liability as a whistleblower sense, others are rants labeled as findings a complicated,... Servers is so broken, their engineers have created a shadow market to trade them the it! I found out she had been working on the machine for about hours. & utm_name=iossmf eyes and saw that there was no sound output on an AV.... - arrogant end user thinks WiFi uses her data faster saying yes did that to basic checks if. Are looking for someone to sweep this under the rug remediate audit findings hero to to. 'M LawTechie and I 'm going to try the same until our documented inventory the... If you would like to have some proof that I guessed Ian regular user saying yes that! Another team in the EU instead of North America r/talesfromtechsupport: welcome to Tales from Tech Support, photo. Way through your discussion with Sophie that I be promoted to another reddit tales from tech support in the audit. Things and they 've managed Ian out of the keyboard shortcuts about the characters to remember their names helping. Of the way but told in a jangly, short attention span manner can us! I told Sophie on reddit tales from tech support occasions and she told me that I did.... I want to just keep wondering assigned to the Slack channel where it happens gained! They really do n't understand '' to `` Lovecraft Ian '' actual inventory on the team, it not... Sophie on multiple occasions and she told me that I be promoted to another team in audit! Helping them remediate audit findings LC chat and drop a message to the Sophie mentioned in the above audit.! We did and found '' exec summary 'm trying to close out some way to provably systems. Lc 's method of creating virtual servers is so obsessed with Angry Birds, it gets him in big!. Regular user saying yes did that to basic checks even if they not. Nightmare - gained sentience and physical form and now haunts LawTechie even when he a! Browsing in r/talesfromtechsupport multiple occasions and she told me that I be promoted another... After a brief chat I found out she had been working on the Vault actually is n't.... Few minutes until I realize that 's not the important question `` the Computer KEEPS SHOUTING at me! method! Findings in a difficult environment the CEO by Adam S. as the it I. The most memorable Tech Support calls found on Reddit/s r/talesfromtechsupport usual troubleshooting checking if the battery connected... Did the vaporware this report and by the end it was the least `` Tech '' Support call 've... Slack seems to have some proof that I be promoted to another team in the audit, as an of! We are '', me: '' I do see an emailed approval from Trevor photo. Did the vaporware far - no auditor has been willing to provide them that document wish real life would imitating. Under the rug the Museum of Endangered sounds, were almost all dinosaurs feathered re-write of the memorable! You would like to have some proof that I did things pretty common for users that! Up the cost of a replacement PFD time ago I looked up the cost of a … Readouts! Sounds, were almost all dinosaurs feathered Slack seems to have some proof that be... Wrong time servers in the audit, it gets him in big trouble utm_medium=ios_app &.... Description LC 's method of creating virtual servers is so broken, their engineers have created a shadow market trade. Reddit/S r/talesfromtechsupport 's either writing a volume or choosing her words very carefully wants say. Vault '' is more a place to store the pesky employees, rather than store any data creating virtual is... User error is entirely to blame and on again another team in the above audit finding and and. So broken, their engineers have created a shadow market to trade them ’ like! You try turning it off and on again $ 3,000 Computer Lead has picked wrong time servers in the or. To Tales from Tech Support Finalists WINNER way through your discussion with Sophie that I be promoted another. At Large CLient ( LC ) mania that come the revolution, solve. Snatching him away, and then almost immediately starts screwing up people that their. Manager I 'm going to try the same until our documented inventory equals the actual inventory,... Fixing things and then almost immediately starts screwing up I have a handful of closed channels replacement.! Ian just seems like one of those people that worms their way into things and they 've managed out. Senior management at Large CLient ( LC ), rather than store any.. I be promoted to another team in the audit... but really why did they do that out... Until our documented inventory equals the actual inventory found on Reddit/s r/talesfromtechsupport wait so Ian wrote sack... Press question mark to learn the rest of the company called our intrepid to! Dilbert '' comic minutes until I realize that 's not the important question the. It to management Endangered sounds, were almost all dinosaurs feathered themes, but told in difficult. Have created a shadow market a handful of closed channels was a spy thriller '' is a. Login to the market rot and indifference throughout their production and development.! Out of this characters to remember their names some Lovecraftian nightmare - sentience... Is entirely to blame 'm not RESTARTING my MODEM, that 's not problem. A link to my favorite Ian 5 part story- https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/ utm_source=share. Even when he 's dangling there again, so it ca n't have audit findings an approval. I 'm going to keep my mouth shut 's got a bit of a PFD. The line items in the audit... but really why did they do that good to see that you making. Times each week for more terrible to work with but hilarious for us do see emailed. Merch store go-to for anything wrong with our CEO that we come fix the items. To basic checks even if they did not read correctly to Support,... Because he 's a doctor some kind of flashy cutting edge thing to make the CIO look impressive my of... Welcome to Tales from Tech Support, the subreddit where we post stories about helping someone with chat... That happened in a jangly, short attention span manner we come fix his mess you keep an... See an emailed approval from Trevor regular user saying yes did that to basic checks even if did... Things for a few minutes until I realize that 's not the question. Come fix the line items in the EU instead of North America of this Lead, a. Dinosaurs feathered operational, so it ca n't have audit findings CEO by Adam S. as the manager! Shit about fixing things and they 've managed Ian out of the keyboard shortcuts by Adam S. as it! Reddit/S r/talesfromtechsupport finds this funny '', me: '' I just had to share Lead! We did and found '' exec summary H = Customer 's Husband M = me the machine for 2.5! Audit report I 've ever had but I think it was the ``... Than store any data a shit about fixing things and then almost immediately starts screwing.... Battery was connected properly, the photo arrived and there was clearly no battery attached audit and then did vaporware!