Alan Doud. His family was mortified but silent on the subject. The last time he came in, this guy would order double screwdrivers and try to pound them as fast as possible. ", "A customer ordered a dish that ALWAYS comes with fries. Learn more about working with Thought Catalog. Now it's YOUR turn! A couple minutes later I see her get up and leave with a huff. Customers can push employees over the edge. "I've had people verbally assault me in the drive-through window if it's taking longer than they'd like. Customer, crew, manager, and this lady. Wouldn’t you know it, that guy came in and started the same asshole shit AGAIN. I’m originally from Sweden, and as such, Swedish is my native language. H/T Reddit. When Keara O’Neil went to an Australian clothing store called Gasp looking for … Some customers are just straight up NASTY. My co-worker had to go out the back to compose herself, and eventually someone else ended up serving the woman. Each one features a front-line employee going the extra mile to care for a customer, from spreading a little joy to saving a life. “Am I supposed to pour this myself?” An old grumpy lady who came in with her home health nurse every so often. When it comes to rude and obnoxious customers, the foodservice industry is more at risk than nearly any other industry today. About a year ago I worked as a cashier at McDonalds and Ive gotta say I have encountered some of the rudest most disrespectful people in my life while working there. The holiday season is a time of charity and togetherness. But it can be done. Ugh, I hate to say this, but I have no doubt that everyone I worked with was a bit relieved when she died. The customer's always evil "When I was 16, I worked at McDonald's. Asked a customer how he wanted his Whiskey River BBQ Burger. ", "A customer came in to buy hand sanitizer. When I brought the food out, the little girl said, “Thank you.” The mother responded, “You don’t have to thank her honey, that’s her job.”, “You shortchanged me by a penny, I bet you stole it- you ought to be fired, let me speak to your manager.”. You may unsubscribe at any time. I don't know why. It takes a lot to push most people over the edge and make them do things they normally pride themselves on not doing, like food tampering. Her exact, indignant words were, 'Where I'm from in New York, they stack the cheese perfectly straight.' 5. He sent an angry email to corporate AND my manager telling them I was 'rude' to him because I didn’t follow a 'company standard' by saying 'have a nice day' instead of 'thank you.'". The hotel had four bars. Later that day I am talking to my mother and she told me that she thought she dropped her spare change in the garbage at McDonalds earlier and made some employee dig for it. The entire evening they seemed very satisfied with the service and the food commenting several times on what a great job I was doing (I had mentioned when I first welcomed them that I was brand new and this was my very first job, so please bear with me on this busy Saturday night), At the end, I’m running their cards through when one of the men approaches me and starts hitting on me. 11. 13 Of The Dumbest Customer Complaints Of All Time; 15 Strangest People of Walmart. ", "I was working at a coffee and wine bar when I had a man scream at me because he ordered 'the regular' and I didn't know what he wanted. (Business News) Everyone with a job has had a rude customer ruin their day, but how we handle it speaks volumes. My co-worker served one woman, who then said that she had forgotten something, and that could she just go and grab it? He said it was correct, but I still had my doubts. Basically this woman is refusing to take the £5 note that the cashier has given her because it’s creased and old and she wants her to open the till to give her a new one. And either way, if she actually couldn’t pour it there are a thousand nicer ways to ask. He’s completely oblivious to the dirty looks from other customers and I say, “my name’s ‘Jen’, sir”. You, as a customer, are the sole reason for the sales associate’s existence within the … He just kept screaming, 'Don't you know who I am?!' With a goal of equal parts catharsis, shaming, and old-fashioned hater-tainment, we asked service industry veterans across the country to share with us tales of the customers they can't forget -- no matter how hard they try. Something for everyone interested in hair, makeup, style, and body positivity. I don’t usually say this, but this customer got what he was asking for…, “Had a man yell ‘waitress’ across the room at me…”, “I hate to say this, but I have no doubt that everyone I worked with was a bit relieved when she died.”, 50 Waiters On The Most Awkward Date They Have Ever Witnessed At Work, 33 Servers Spill Their Unbelievable Customer Horror Stories (Here’s Why They Deserve Good Tips), Here’s Why Women Are the Fastest Growing Population of Homeless Vets, 32 Food Service Workers Describe The Awkward, Ridiculous Dates They’ve Waited On, I Started Collecting Pennies When I Was Little, But You’ll Be Shocked When I Tell You The Truth About Why I Still Do It Today, 30 Fierce Comebacks Waiters And Retail Workers Can Give To Their Rudest Customers, Ex-BFFs: 54 People On Why They Never Talk To Their Former Best Friend Anymore. I said, 'I'm in America! As always, these are real e-mails from real readers. Obsessed with travel? I went to my bar and the bartender told me they didn’t have any and that one of the barbacks was going to go run down to the storage room (18 floors down in the slowest service elevator possible) and bring some up. He demanded his drink, and I calmly brought that to him. 6 year old girl, “Don’t talk to me!” Me, “Why not?” girl, “Because I hate white people.”. A Twin Cities restaurant owner might go back to banning dine-in service due to a surge in customers being rude to staff during what were already very difficult work conditions because of the coronavirus pandemic. 3 Horrible Customer Stories to Learn From. They basically tried to be endlessly gracious to make up for his behavior. I have a MILLION stories of rude customers but as long as you KILL THEM WITH KINDNESS you win!! These eight bad customer service stories illustrate why it’s crucial to make great customer service a defining feature of your business. That’s why I asked you ‘how would did you like it cooked?'”. [Thought Catalogue] […], […] Read this: 19 Waiters Reveal The Rudest, Most F*&ked Up Thing A Customer Has Ever Said To Them Read this: I Snapped At A Customer While Waiting On Tables And That’s An Industry Faux-Pas Read this: Here’s 29 Insensitive And Rude Questions People Have Actually Been Asked Cataloged in […], […] Was Haunted–But What They Actually Discovered Was More Terrifying Than They Could’ve Imagined Read this: 19 Waiters Reveal The Rudest, Most F*&ked Up Thing A Customer Has Ever Said To Them Read this: 17 Things You Suddenly Start Doing When You Get An Office Job Cataloged […]. When you’re lucky enough to see a rude customer receive their comeuppance, you’ll have a bounce in your step for the next few weeks. To inspire you as you look forward to 2019, we’re presenting this roundup of 10 customer service stories we recently stumbled upon. He demanded to know why we don't allow dogs. ", "I used to deliver pizza and had someone get irate and refuse a delivery because they'd ordered their food to be delivered at 7 p.m. and I got there at 6:55 p.m.", "I worked at a call center and a woman asked for 'someone in America.' Other that it was another Sunday at Joe’s Crab Shack. When I am twenty-four, I need a change, so I get a job in UK and move to a small town. In a recent Reddit thread, users shared their stories of awful customers who quickly received a karmic thrashing, and yes, it was glorious. So, 16-year-old Eddie was working in his first ever job as a dishwasher in a busy seafood restaurant. 1. Mind you I paid extra attention to his table because he’s the owner. That is when he uttered “you piece of shit honky”. Find out what they said and what happened in the following confessions. He looked down at his half-eaten French Dip. I asked her to repeat that. Milton's Vittles, Vino and Beer is located in Crystal. I worked retail a couple of years ago to pay off some debt I had and I wanted it gone. O.M.G… The twist at the end of this one is CLASSIC. It’s Christmas eve and we went to the large supermarket to get our shopping (which was in itself a fucking stupid idea but hey ho – we had chicken for Christmas dinner…). Kim Bhasin. Dealing with rude customers can be … I am working mainly with Swedish customers, and I am very insecure about my English abilities. THIS ONE’S DIRTY!”. Naturally, some of them are rude. He got mad when he got his dish because he wanted bread. Unfortunately for the customer, the server had a short fuse and had already been dealing with this douche all night. But what if they're already having a bad day or someone says something they just can't ignore? One that’s a little long sticks out to me the most. Current Events, Instant Karma, Jerk, Retail, USA | Right | December 22, 2020 . Customer Service 101 . Customer: “This is ridiculous! A disgruntled customer blew his nose all the way across his forearm sleeve in rebellion in front of a rude waitress. And, of course, calling on a manager when the going gets tough. Naturally, some of them are rude. Some stories have been edited for length and/or clarity. She yelled at me and repeatedly asked 'where they put them.' I of course got the occasional mildly rude customer, but there was one who stood out. – Shep Hyken . Body language – A famous 1967 study introduced the idea that at least 93% of communication is nonverbal. I went back to the kitchen, doing a slow burn. After telling him that he needed to be a little more patient because I was the only server and it was very busy he said that if he was a paying customer he’d make me pay for the meal and then said something like he couldn’t believe I could tie my shoes in the morning considering how bad I was at serving. “I definitely said BBQ Chicken..” I apologized, said “Oh! Dedicated to your stories and ideas. Get your best customer service reps to handle difficult clients. I walked over and asked him if he needed help. They loved me. Sad, but true. I calmly brought out and delivered the meal. Yup… My mom. Something biological definitely did NOT make it into his sandwich and then cleverly hidden, because that would be disgusting and probably illegal. The customer’s reply? The guy was too embarrassed to say anything to a manager. We worked at a very high end sushi restaurant, and a guy at one of [my coworker’s] tables started snapping his fingers at the waiter from across the dining room. She reiterated she wanted a large drink, but in a small cup. By Thrillist, Contributor. So I had this potential customer email me asking specific product questions. He demanded to see my manager. 1. He wanted 'the original, but in English.' Share This Story on Facebook Share Story. She looked at me with the most disgusted face and just shrugged me away with a “Fine, whatever” gesture. What killed me, though, was, as she is about to walk away, she turned and said, 'I'll be back tomorrow to get my pears, but I don't know what my bird is going to eat today. Walmart’s pricing blunder. This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. 3. Right before their order was up, he demanded his drink and I said I would bring it after I served the meal. Get me that price or I’ll kill you!” Get me that price or I’ll kill you!” I hung up and called the police, supplying them with all of the personal information that the genius had conveniently provided to make the reservation. Some customers can be very wrong indeed and make life a living hell for the serving staff. I said, 'Don't worry, I'm in [insert Midwestern state]! I was working at a hotel bar last summer. Aside from getting yelled at, she requested to speak with my manager. I told him to fire me then and he balked. My co-worker politely asked if she could help her with anything. '", "I used to work in the deli section of a grocery store in Vermont. Before things could escalate Denise swooped in and in her sweetest voice informed the reverend that he could either pay the bill or talk to the police. I explained to her that Big Macs do not come with tomatoes unless specially ordered. 2. I explained to her that he works out of a different office. Now, I actually did have the cash on me but I decided to pay card just to piss on this woman’s bonfire for being so rude. 407. He nearly JUMPS out of his skin and started yelling at me because I 'snuck up' on him. Prove it or even make the accusation his Whiskey River BBQ Burger or seen in my teens/early... A food safety issue, rudest customers stories with an untrained puppy this as a cautionary tale called me yelling, the! 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