You must write to tag@merseytravel.gov.uk to request a refund, giving us your account number and the amount you would like to be refunded. Account number. Mersey Tunnels Tour, Liverpool: Address, Phone Number, Mersey Tunnels Tour Reviews: 5/5. Our website allows you to amend your address however if you change your address then the process will treat you like a new applicant and you must prove that you are eligible for the discounted toll as summarised above. By phone 0151 330 1000 In writing PO Box 1976, Liverpool, L69 3HN For help planning your journey, call 0151 330 1000, open 0800 - 2000, 7 days a week. If you wish to change your nominated vehicle please call 0151 330 1004. Merseyflow is the official toll operator for the Mersey Gateway and Silver Jubilee Bridges, register with us for discounts or pay for your crossings at www.merseyflow.co.uk or by calling 01928 878 878. All planned closures are advertised on our website and you will still be able to use the other tunnel. Yes – you must register in advance to be eligible for this discount. Traveled through one of the Mersey tunnels … We are glad you enjoyed your visit and we will pass your kind words onto Ryan and Phil. To find out opening times, phone us on 0151 330 1000. 1,248 reviews #3 of 120 Tours in Liverpool. or For further details please email tag@merseytravel.gov.uk. Why hasn't my Direct Debit gone out of my bank? • How old is your Fast Tag? Mersey Tunnels Tour, Liverpool: Address, Phone Number, Mersey Tunnels Tour Reviews: 5/5 I use a hire car on a regular basis, am I able to apply for the residents' discount? Whether you have an interest in engineering, history or just want to see how the tunnel works this. So many people use them every day they've become part of the fabric of every-day life. There is a separate number for 'Fast' Tag enquiries - 0151 330 1004.. You can see how your data is used and stored here. Cross the river and enjoy incredible views with our direct weekday sailings. If you choose to pay your toll by cash at the plaza, then the full toll rate will apply. Do I have to be in the vehicle to use the Tag? What happens if my Fast Tag is lost or stolen? The cheapest way to get from Manchester Airport (MAN) to Monument to the Mersey Tunnel costs only £8, and the quickest way takes just 43 mins. The Fast Tag remains the property of Merseytravel and must be returned if you close your account. Mersey Tunnels Tour. Manchester Ship Canal Cruise. and hereby apply to join. Thank you also for your recommendation. Liverpool Tourism; Liverpool Hotels; Liverpool Bed and Breakfast; Liverpool Holiday Rentals; Liverpool Packages; Flights to Liverpool; Liverpool Restaurants Liverpool, United Kingdom. ** A small van is a van that weighs less than 3.5 tonnes. At this point there is no requirement to renew your application annually. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Mersey Tunnels Tour, Liverpool: See 1,248 reviews, articles, and 645 photos of Mersey Tunnels Tour, ranked No.3 on Tripadvisor among 124 attractions in Liverpool. If your Fast Tag is lost or stolen, please report it to us as soon as possible by email tag@merseytravel.gov.uk. The cost of driving through the Mersey Tunnels will soon be slashed for many motorists - but it's now been revealed that for others the price is actually set to rise.. ALL Mersey Tunnel Tolls will be suspended from tonight to help essential frontline key workers fighting the Coronavirus in the region do their jobs more easily. You will need to top up your account each month. Rome2rio makes travelling from Chester to Monument to the Mersey Tunnel easy. Current Service Information. Details of our Travel Centres are available on our website. Refunds will be paid directly into the bank account from which your monthly Direct Debit is collected. The Mersey Tunnels 10K, which incorporates a run through one of the Kingsway Tunnel tubes, is traditionally held once a year. By Phone: 01928 878 878. More . The Mersey Tunnels 10K, which incorporates a run through one of the Kingsway Tunnel tubes, is traditionally held once a year. Young(ish) couple from Australia, had all expectations exceeded with this tour. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. You can visit one of our Travel Centres across the Merseytravel network to get information about all public transport services. As the Mersey Tunnel operates with toll barriers, if you arrive on the plaza without your Fast Tag, or your Fast Tag does not have any pre-paid funds in the account, then you will have to pay cash at the full toll rate. The fork at which the Rendel street road branches off the main way leading to Birkenhead. How should I plan for my journey? Councillors; MPs; Local Papers and Local Radio COUNCILLORS Email the Liverpool City Combined Authority leaders who have control of the Tunnels & the tolls Ryan and Phil were excellent guides, the mixture of information and fun was just right. The documents you should then supply are: You will be asked to choose one of four possible dates for collection of your Direct Debit and usually we will collect on that date. It may be that it has come to the end of its life and needs to be replaced. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday. Had a great time on the Mersey Tunnel Tour with my sister. Remember, this is a pre-payment scheme and if your account is not in credit you cannot travel through the tunnel. Residents can apply online via our website. Two tour guides are showing you the old control room, the exhaust and inlet ventilators, refuges,.. At least with the mersey tunnel system you pay as you go and there is no messing about, what you see is what you get. The Mersey Tunnels connect the city of Liverpool with Wirral, under the River Mersey.There are three tunnels: the Mersey Railway Tunnel (opened 1886), and two road tunnels, the Queensway Tunnel (opened 1934) and the Kingsway Tunnel (opened 1971). For all other enquiries please email ask@merseytravel.gov.uk. There is a separate number for 'Fast' Tag enquiries - 0151 330 1004.. • Do you have enough money in your Fast Tag account? If your vehicle has a sloping windscreen the tag must be fitted above or behind the rear view mirror. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Glad you enjoyed the tour and hopefully see you again soon. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. We are Liverpudlians, but there was so much we didn’t know, the 2 hours flew by. The account cannot be opened, and will not work, without this top up. You will be escorted inside to the ventilation station to see the control room and fan chambers. Find all the transport options for your trip from Chester to Monument to the Mersey Tunnel right here. Hi, thank you for your review. Refunds of any discount cannot be processed afterwards. You will be escorted inside to the ventilation station to see the control room and fan chambers. I have a summons relating to an offence inside the tunnel. Fast Tags are free of charge if you have an account. The simple answer is "Yes", it is your money and you may request a refund at any time. With this page you can choose your vehicle class to determine how much your Mersey Tunnel pass/your journey through the Mersey tunnel will cost. ... TUNNELS MONEY TO BE ONLY USED FOR THE TUNNELS 2) TUNNELS TO BECOME PART OF THE NORMAL ROAD NETWORK AND THE TOLLS REMOVED. Can I ride my bicycle through the tunnel? Our online application process, or address change, will automatically verify your residency. a car or small van** Hi BakerGreen, thank you for your review. Find the travel option that best suits you. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. If you have an email address linked to your Fast Tag account it is possible to reset your password. Rome2rio makes travelling from Vienna to Mersey Tunnels easy. Will you send me a new concessionary Fast Tag at the end of the year? The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. If you do not register and have a Fast Tag account, proving eligibility then the full cash toll rate will apply. A replacement tag can only be issued once a £10 replacement fee is paid by you – this can be taken from your Fast Tag account funds if you prefer. The Wallasey tunnel has been closed to traffic heading into Liverpool after a man fell from a bridge nearby. You can apply for free travel through the Mersey Tunnels if: More. This is the version of our website addressed to speakers of English in the United States. The old paper licence is valid and will be accepted. The maximum fine for breach of a byelaw is £1,000. Please see our Tolls, Fees and Charges page for a more detailed breakdown of vehicle classes. However, we may close one of the Tunnels, usually at night, to carry out maintenance. Password Of course the online system could not handle the German Licence plate or the German Telephone number, so the paying did not work. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. We are glad you enjoyed your visit. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations. Liverpool Tourism; Liverpool Hotels; Bed and Breakfast Liverpool; Liverpool Holiday Rentals; Liverpool Holiday Packages; Flights to Liverpool; Liverpool Restaurants Rome2rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. We are Liverpudlians, but there was so much we didn’t know, the 2 hours flew by. If you move house you will need to let us know. You hold a Disabled Persons (Blue) Parking badge or Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. 2 reviews of Mersey Tunnels "The Mersey Tunnels provide such an easy way of getting from Liverpool to the Wirral (or vice versa) that many people seem to take them for granted really. From there, it then takes you down to the road deck and then deeper still to walk under the road to view one of the safety refuges. However, you must also provide a copy of the other documents as requested. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. I am a tourist from Germany, took the Mersey Bridge today and i am shocked. As soon as you report the loss or theft, then you will no longer be liable for journeys made using that Tag. But you must remember that you should leave enough money in your account for future journeys. - be registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens or Wirral local authority boundaries, i.e. Due to the COVID-19 crisis the Call Centre opening hours have been reduced to: Mon-Sat 9am-5.30pm Sun 10am-4pm FESTIVE OPENING HOURS: Christmas Eve: 9am-5pm/Christmas Day: Closed/Boxing Day: 9am-4pm/New Year’s Eve: 9am-5pm/New Year’s Day: Closed. What happens if my Fast Tag is lost of stolen? You may appeal within one month of the date of your decision outcome. This is a great visit, it combines great engineering, amazing architecture and really good guides. If you change address you will have to provide your new details and prove eligibility for the discount. You should have received a small plastic holder with your Fast Tag. 1,248 reviews #3 of 124 Tours in Liverpool. Ryan and Phil were excellent guides, the mixture of information and fun was just right. and Mersey Tunnel Liverpool Toll Booths. The tunnels debt was paid off long ago, why are we still paying tolls? Mersey Tunnels Tour, Liverpool: Address, Phone Number, Mersey Tunnels Tour Reviews: 5/5 more, Response from MTAttractions, Guest Relations Manager at Mersey Tunnels Tour, Recommended experiences in and around Liverpool, City Tours, Bar, Club & Pub Tours, Walking Tours, Private Tours, Sightseeing Tours, Booked online a ticket for the Mersey tunnel guided tour. This discount is only available to people who can confirm residency of an address within the Liverpool City Region – see previous detail. This is the smart way to cross the Mersey even if you only make two or three journeys a week. What are the terms and conditions of Fast Tag? We will issue simple fitting instructions with your Fast Tag and suggest it is best fitted as per these instructions. Hi thank you for your review. The debts are not of a level that would significantly impact the level of the toll. ,qvwuxfwlrq wr \rxu edqn ru exloglqj vrflhw\ wr sd\ e\ 'luhfw 'helw 3ohdvh iloo lq wkh zkroh irup lqfoxglqj riilfldo xvh er[ xvlqj d edoo srlqw shq dqg vhqg lw wr Please ensure that you have your tag fitted to your vehicle to ensure that you register your journey and benefit from the discounted toll rate. We are glad you enjoyed your visit and will pass on your kind words to Billy and Alison. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. Explore. or What if I am already a Fast Tag account holder - will I automatically receive the discount? 1,248 reviews #3 of 122 Tours in Liverpool. I am considering buying a Fast Tag, what are the benefits? What is the maximum gross vehicle weight permitted in either of the tunnels? InterContinental (IHG) Hotels in Liverpool, Hotels near Metropolitan Cathedral of Christ the King Liverpool, Hotels near (MAN) Manchester Intl Airport, Hotels near (LPL) Liverpool John Lennon Airport, George's Dock Ventilation And Control Station, Manchester Ship Canal Cruise Mersey Ferries, Surfing, Windsurfing & Kitesurfing in Liverpool, Points of Interest & Landmarks in Liverpool, Game & Entertainment Centers in Liverpool, Conference & Convention Centers in Liverpool, Royal Albert Dock Liverpool: Tickets & Tours, Western Approaches Museum - The Battle of the Atlantic Experience: Tickets & Tours, Merseyside Maritime Museum: Tickets & Tours, Liverpool Central Library: Tickets & Tours, British Music Experience: Tickets & Tours. The Mersey Tunnels Police is a small, specialised, non-Home Office police force that provides policing services for the Mersey Tunnels in Merseyside, England.The force, which comprises fifty one officers from Constable to Chief Police Officer is responsible for effective road policing of the Mersey Tunnels, Approach Roads and Exit Roads. Mersey Tunnel users are now able to pay the toll using contactless card payment, the final part of the refresh of the toll system in both tunnels. The Mersey Tunnel 10K Course. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. There are a number of reasons why your Fast Tag may not work. - The discount is only available to class 1 vehicles, i.e. We are Liverpudlians, but there was so much we didn’t know, the 2 hours flew by. After a sharp u turn off the emergency exit runners then begin the gentle 1 mile descent under the River Mersey. From there, it then takes you down to the road deck and then deeper still to walk under the road to view one of the safety refuges. More. • your current driving licence Your account must then always be maintained in credit to use the Tag and you can arrange this through regular monthly direct debits or payments via a debit or credit card online. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Therefore, you can either have a joint account with your partner and have a Fast Tag each, or others in your household could have their own Fast Tag account, assuming of course they can demonstrate and prove they meet the criteria. I bought vouchers from Merseytravel in Liverpool. If you do not live in these local authorities you will receive 40 free journeys every year. Sightseeing Tours. You may keep a track of your balance online, the lane display messages will also indicate when your balance is running low to alert you to top up your account. There are quite a number of steps on the tour, which was not a problem for us, but some parts do have a lift.p available. More. Sightseeing Tours. • your V5C vehicle registration form – showing the vehicle is registered to your address. No, we will add your new allowance to your Fast Tag automatically on 1st April each year and so you should keep your Fast Tag and continue to use it. Had a great time on the Mersey Tunnel Tour with my sister. Exceeding the speed limit is the only endorsable offence under the byelaws. Had a great time on the Mersey Tunnel Tour with my sister. From the giant fans to the view of the traffic running through the tunnel, is a fantastic experience. Private Self-Guided Treasure Hunt Around... Williamson’s Tunnels – Friends of Williamson’s Tunnels. The discount is only available to registered Fast Tag accounts. As soon as you report the loss or theft, then you will no longer be liable for journeys made using that Tag. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. Very interesting tour Quite some stairs to climb Entrance: 8.8£ Departure: 17h00 Tour duration +/- 1h45. ... but you can buy online (for a fee) or book by phone. The Mersey Tunnels Police is a small, specialised, non-Home Office police force that provides policing services for the Mersey Tunnels in Merseyside, England. I have no documents confirming my residency, am I still able to apply? I want to appeal against a decision to refuse my application, Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging. You can remove the Fast Tag from the holder if required or when not in use. Find all the transport options for your trip from Vienna to Mersey Tunnels right here. We are glad you enjoyed the tour. Merseyflow Customer Services PO BOX 327 Runcorn WA7 9DW However, if this is not possible for any reason, then you will be prompted to supply a range of documents online to verify your eligibility. If a Fast Tag is damaged and cannot be used there will be a non-refundable charge. Merseytravel is not in a position to advise whether or not you should attend court. Rome2rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. The full amount of your top up is credited towards your journeys. Sightseeing Tours. All planned closures are advertised on our website and you will still be able to use the other tunnel. Do I need to attend court? your property is within the council tax area of these councils. Ryan and Phil were excellent guides, the mixture of information and fun was just right. Weekdays and weekends. Liverpool, United Kingdom . For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. Taking a Mersey Ferry to work offers a relaxed, healthy way to travel and is the most direct route between Seacombe and Liverpool City Centre. Europe ; United Kingdom (UK) England ; Merseyside ; Liverpool ; Things to do in Liverpool ; Mersey Tunnels Tour; Search. Mersey Tunnels Tour. I bought vouchers from Merseytravel in Liverpool One, but you can buy online (for a fee) or book by phone. However there may be one or two occasions where we collect on a slightly later date but this will be kept to an absolute minimum. The discount is only eligible to residents of the Liverpool City Region, for personal use, not business. We cannot accept applications over the telephone. Europe ; United Kingdom (UK) England ; Merseyside ; Liverpool ; Things to do in Liverpool ; Mersey Tunnels Tour; Search. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. f your Fast Tag is lost or stolen, please report it to us as soon as possible by email tag@merseytravel.gov.uk. 170 Feet Below the Mersey SUCH is the Mersey Tunnel, named Queensway, built at a cost of more than £7,000,000. Is strictly monitored still paying Tolls let us know and password they will be.. 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